Optical Assistant

JR United Kingdom; Chelmsford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company is seeking an Optical Assistant for their Egham location. This role involves customer interaction, assisting with optical products, and ensuring an excellent service experience. Candidates should have experience in retail optics and demonstrate strong communication skills. The company offers a developmental course to enhance your expertise in lenses and customer care.

Benefits

Front of House Development course participation

Supportive work environment

Opportunities to visit Zeiss in Birmingham

Qualifications

• Experience with dispensing single focus, multi-focal, and contact lenses.
• Strong IT skills and ability to work within a team.
• Enthusiastic and customer-focused.

Responsibilities

• Greet customers and provide excellent service.
• Assist with selecting optical products and dispense lenses.
• Manage appointments and maintain store tidiness.

Skills

Customer service

Communication

Attention to detail

Organization

Relationship-building

Education

Previous optical retail experience

Job description

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Optical Assistant Egham, TW20 9H

Salary up to £25,708.80 per annum (rising to £26,644.80 once you complete our Front of House Development course)

We are looking for an experienced Optical Assistant to join our team in Egham for 5 days / 40 hours per week (Monday to Saturday 9am – 5:30pm).

At Bayfields Opticians and Audiologists, we are an independent business that values local relationships and the power of choice. We aim to deliver obsessively great service to each client, using the latest diagnostic equipment, contact lenses, spectacle lenses, frames, and fashions.

As our Optical Assistant, you will be the first point of contact for visitors and callers, greeting clients warmly and listening to their needs. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians, and team members to provide the best solutions and excellent service throughout the client journey.

Requirements include experience in dispensing single focus, multi-focal, and contact lenses, along with strong IT, communication, and relationship-building skills.

Key Responsibilities:

• Greet customers and provide excellent service
• Assist with selecting optical products
• Dispense lenses and contact lenses
• Manage appointments and bookings
• Maintain displays and store tidiness
• Handle administrative tasks

What We’re Looking For:

• Customer service and communication skills
• Interest in eye care and eyewear
• Attention to detail and organization
• Ability to work independently and in a team
• Previous optical retail experience

What We Offer:

We provide a supportive and engaging work environment, including participation in our Front of House Development course. This course covers client journeys, contact lenses, eye anatomy, spectacle frames, and lenses. You will also learn about optical screening, repairs, adjustments, and the audiology journey, with opportunities to visit Zeiss in Birmingham. The program concludes with hands-on practice under guidance, allowing you to apply your learning in a real-world setting.

If you are enthusiastic, customer-focused, and seeking a rewarding role, we would love to hear from you!