Optical Assistant

TN United Kingdom; Birmingham; Hybrid; GBP 25,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Optical Customer Service Advisor to join their team in Birmingham. This full-time role offers a fantastic opportunity to assist opticians with lens and glazing services while maintaining high standards of customer service. The position is a 12-month fixed-term contract with a hybrid working model after a probation period. You'll engage with clients, resolve queries, and ensure departmental KPIs are met. With a competitive salary and attractive perks, this role is perfect for those looking to grow in the optical industry.

Benefits

33 days of leave

Quarterly bonus of 5-7%

Share save scheme

EAP

Cycle to work scheme

Health cash plan

Qualifications

• Previous experience as an Optical Assistant or Glazing Technician.
• Organised and able to multitask.

Responsibilities

• Resolve return queries accurately using company MI systems.
• Ensure KPIs are met daily and monthly.
• Provide technical information regarding frames and lenses.

Skills

Optical Assistance

Customer Service

Multitasking

Client Rapport Building

Job description

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Optical Customer Service Advisor - Role

A full-time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides optical lenses and glazing services to opticians across the country.

This is a 12-month fixed-term contract.

Responsibilities

• Resolve all return queries in a timely, accurate, and consistent manner by analysing glasses accurately and using data from company MI systems to provide correct information and outcomes.
• Ensure departmental KPIs are met daily and monthly.
• Provide technical information regarding frames and lenses to opticians.
• When applicable, advise on the dispensing of glasses to resolve queries from practices.
• Build rapport with key clients.
• Handle inbound calls/queries politely and efficiently, ensuring customer satisfaction.
• Collaborate with the supply chain across relevant sites.
• Support coaching and monitoring within the returns team and ensure calls to stores meet all relevant criteria to make a 'perfect call'.

Requirements

• Previous experience as an Optical Assistant or Glazing Technician.
• Organised and able to multitask.
• Ability to build rapport with clients and colleagues.

Package

• Fixed-term contract for 12 months.
• 37.5 hours per week.
• Hybrid working: 2 days in the office, 3 days from home (after a 3-month probation period).
• Working 5 days a week with limited weekend work: 9am to 5pm.
• Approximately 1 in 4 Saturdays and 1 in 10 Sundays required, with time off in lieu.
• Salary: £24,500.
• 33 days of leave.
• Quarterly bonus of 5-7%.
• Share save scheme, EAP, Cycle to work scheme, Health cash plan.

This is an excellent opportunity for an optical candidate to work in a different environment while maintaining high standards of customer service.

To apply, please follow the 'Apply now' link, and we will contact you to arrange a conversation promptly.