Optical Assistant

TieTalent; Birmingham; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a full-time Optical Customer Service Advisor to join their Birmingham team. This role involves resolving customer queries, providing technical support on optical products, and ensuring high standards of service. With a fixed-term contract of 12 months, you will enjoy a hybrid working model, allowing flexibility between the office and home after a probation period. The company offers a competitive salary, generous leave, and various perks, including a quarterly bonus and a cycle-to-work scheme. If you are passionate about delivering excellent customer service in the optical field, this opportunity is perfect for you.

Benefits

Quarterly Bonus

Share Save Scheme

Cycle to Work Scheme

Health Cash Plan

33 Days Leave

Parking on Site

Employee Assistance Program (EAP)

Qualifications

• Experience as an Optical Assistant or Glazing Technician required.
• Strong customer service and multitasking abilities are essential.

Responsibilities

• Resolve returns queries accurately and efficiently.
• Provide technical information to Opticians and build rapport with clients.
• Ensure departmental KPIs are met consistently.

Skills

Customer Service Skills

Attention to Detail

Organizational Skills

Multitasking

Rapport Building

Job description

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.

This is a 12 month fixed term contract.

Optical Assistant - Role

1. To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
2. To ensure that departmental KPI's are met on a daily/monthly basis.
3. To provide technical information regarding frames and lenses to Opticians.
4. When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices.
5. To build a rapport with key clients.
6. To deal with inbound calls/queries in a polite and efficient manner - ensuring the customer is left satisfied.
7. To fully interact with the supply chain across the relevant sites.
8. To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'.

Optical Assistant - Requirements

1. Previous experience of working as an Optical Assistant or Glazing Technician.
2. Attention to detail.
3. Organised.
4. Able to build rapport.
5. Good at multitasking.
6. Excellent customer service skills.

Optical Assistant - Package

1. Fixed term contract for 12 months.
2. Working 37.5 hours a week.
3. Hybrid working - 2 days in the office, 3 days from home (after 3 month probation).
4. Working 5 days a week with limited weekend work - 9am to 5pm.
5. Roughly 1 in 4 Saturdays, and 1 in 10 Sundays required with time off in lieu.
6. Salary - £24,500.
7. 33 days leave.
8. Parking on site.
9. Quarterly bonus 5-7%.
10. Share save scheme.
11. EAP.
12. Cycle to work scheme.
13. Health cash plan.

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To avoid missing out on this role please follow the 'Apply now' link and we will be in touch to arrange a conversation as soon as possible.