Optical Advisor: Front-of-House & Patient Experience

Flame Health Associates LLP; Greenford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Flame Health Associates LLP is recruiting an Optical Advisor for an independent optician in the Ealing area, London. You’ll deliver exceptional service to patients in both clinical and retail settings, acting as first point of contact and helping the team maintain a welcoming environment.

Key duties include diary management, patient appointments, front-of-house service, and supporting the practice manager to ensure smooth daily operations and a positive patient experience.

Qualifications

• Experience in optical dispensing and customer service.
• Familiarity with Optix software is desirable.
• Strong organisational and communication skills.

Responsibilities

• Provide a welcoming, front-of-house service from arrival to departure.
• Oversee daily operations, ensuring high standards of service and efficiency.
• Work closely with the practice manager to foster a positive team environment.
• Handle diary management, patient appointments, and retail sales when necessary.
• Serve as a liaison between customers and the clinical team to ensure smooth operations.

Skills

Optical dispensing

Optix software

Leadership

Customer service

Tools

Optix software

Job description

Flame Health Associates LLP is recruiting an Optical Advisor for an independent optician in the Ealing area, London. You’ll deliver exceptional service to patients in both clinical and retail settings, acting as first point of contact and helping the team maintain a welcoming environment.

Key duties include diary management, patient appointments, front-of-house service, and supporting the practice manager to ensure smooth daily operations and a positive patient experience.