Optical Advisor

M&S Opticians; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Job summary

M&S Opticians in-store team is seeking an Optical Advisor to promote optical and hearing services, maintain customer records, and deliver exceptional customer service within the M&S store. You will assist patients in selecting eyewear and ensuring a seamless experience, with a strong retail background and excellent communication skills to thrive in a fast-paced environment.

Whether you have optical experience or are eager to learn, you will be committed to delivering an exceptional customer

Qualifications

• Retail or customer service experience preferred but not required.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.

Responsibilities

• Promote optical and hearing services to drive appointments.
• Maintain customer records and manage stock.
• Assist patients in selecting frames and lenses.
• Perform basic adjustments and repairs.
• Schedule and confirm appointments.
• Support fitting and dispensing of contact lenses.
• Contribute to store sales targets.
• Assist with marketing initiatives and events.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Organisational skills

Multitasking

Sales awareness

Job description

About the Role

As an Optical Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers' lives.

Key Responsibilities

• Promote optical and hearing services within the store to drive appointments
• Maintain accurate customer records and manage stock levels
• Provide outstanding customer service and handle enquiries professionally
• Assist patients in selecting frames and lenses suited to their needs and lifestyle
• Perform basic adjustments and repairs
• Schedule and confirm patient appointments
• Support the fitting and dispensing of contact lenses
• Conduct preliminary pre-tests and measurements
• Work towards achieving store sales targets
• Support marketing initiatives and special events

About You

You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.

Key Requirements

• Strong background in retail, customer service, or sales
• Excellent communication and interpersonal skills
• Detail-oriented with strong organisational abilities
• Ability to multitask and thrive in a fast-paced setting
• Commercial awareness and ability to maximise sales opportunities
• Previous optical or healthcare experience preferred but not required