Ops & People Manager

DigitalGenius; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

DigitalGenius is seeking an Operations & People Manager to establish effective internal operations in a startup environment. The role involves designing processes, managing HR functions, and supporting team culture. Applicants should possess significant experience in operations within a fast-paced, innovative setting.

Qualifications

• 3+ years in a startup operations or people role.
• Proven ability to manage cross-functional projects.
• Comfortable owning projects end-to-end.

Responsibilities

• Design and own internal business processes.
• Manage people operations including onboarding and HR policies.
• Develop and refine internal processes for smooth operations.

Skills

Project Management

Communication

Interpersonal Skills

Organizational Skills

Detail-oriented

Tools

Google Workspace

Notion

Job description

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About Us

At DigitalGenius (DG) our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations.

While most chatbots only cause frustration, we have built the Ecommerce chatbot that actually works! It can resolve customer issues end to end, detect carrier problems, perform investigations, issue return labels, refunds, replacements, and do all of this proactively before the customer even notices the issue. The bot also replies to emails, analyses photos of defected products and can guide customer service agents. On top of all that there is advanced analytics that delivers metrics not only on AI performance but also unique insights such as order delivery bottlenecks.

Some of the select customers that have joined us on this mission are: On, Holland & Barrett, Selfridges, MyTheresa, Clarins, Air up...

We are a committed team of like-minded people who believe in the product we are building as well as the vision behind it. Each in our own bubble of autonomy and responsibilities, we take ownership of our contribution. But the magic happens when we collaborate as a team and make all those pieces fit together.

DG is for the passionate, the curious and the overachievers. We thrive by exceeding expectations not because we have to but because we care.

About the Role

We're hiring our first Operations & People Manager to lay the foundation for smooth, scalable internal operations. The goal of this role is to design and own our internal business processes from the ground up, automating wherever possible so our team can spend more time on what matters.

From day-to-day task flow to cross-functional coordination, you'll be responsible for setting up the processes, systems and routines that keep our business running efficiently.

This is a builder role for someone who thrives in a startup environment, is passionate about operational excellence, and wants to create impact quickly. Over time, this role will evolve into leading a broader internal operations function, supporting our teams, culture, and growth as we scale.

Key Responsibilities
People & Culture

• Own and evolve our people operations, including onboarding, offboarding, performance cycles, and HR policies.
• Manage our HR systems and employee records.
• Lead employee engagement initiatives, feedback loops, and internal communications.
• Support hiring processes (scheduling, screening candidate experience).
• Coordinate company-wide rituals like all-hands meetings, offsites, and team events.
• Own and evolve the company handbook in collaboration with department leads to reflect how we work, communicate, and grow.
• Develop and manage employee-facing resources
• Act as a cultural ambassador, ensuring our values show up in everything from onboarding to all-hands meetings and employee recognition.

General Operations

• Develop and refine internal processes to keep the business running smoothly.
• Own office management and remote team support infrastructure.
• Support compliance, contract management, and policies & benefits administration.
• Manage relationships with third-party providers (office, HR tools, legal).
• Collaborate with the Head of RevOps to improve cross-functional operational efficiency.
• Own the tracking, policy creation, and communication for employee-related budgets such as learning & development (L&D), team travel, and social/culture initiatives.
• Build practical frameworks and simple approval processes around budget use, travel spend, expense policies, and team offsites

Team Support & Special Projects

• Act as a trusted partner to the leadership team on team wellbeing, process, and scale.
• Step in on one-off initiatives across the business (e.g., OKR implementation, internal tools rollouts, handbook revamps).

Requirements

• 3+ years in a startup operations or people role, bonus if you have experience building the function from scratch.
• Proven ability to manage cross-functional projects from start to finish: you can scope, plan, coordinate, and deliver.
• Comfortable owning projects end-to-end and setting up new systems and processes.
• Confident using Google Workspace (Docs, Sheets, Slides, Calendar, Drive) to run day-to-day ops.
• Comfortable using Notion to create and manage pages, databases, and internal hubs.
• Highly organised, detail-oriented, and proactive.
• Strong communication and interpersonal skills.
• Passion for building a culture where people can do their best work.
• Able to thrive in a fast-paced environment with ambiguity and shifting priorities.

Nice to Have

• Experience with tools like CharlieHR, Vanta, or Remote.
• Exposure to finance, legal, or IT admin workstreams.
• Familiarity with security frameworks like SOC 2, ISO 27001, or HIPAA.
• A spreadsheet wizard - you love building smart, user-friendly sheets that automate tasks and surface insights.