Ops Lead, Dermatology & Neurology Services

Princess Alexandra Hospital; Harlow; On-site; GBP 40,000 - 54,000; Full time

Job summary

Princess Alexandra Hospital is seeking an organised and proactive Assistant Service Delivery Manager to lead day-to-day operational management of the Dermatology & Neurology service. You will work with clinical teams to ensure safe, efficient patient pathways and oversee outpatient clinics, scheduling, and performance monitoring.

With strong leadership and analytical skills, you will drive service improvements, manage staffing rotas, and support governance and cost-control initiatives while

Qualifications

• Be responsible for the day‑to‑day operational management of the Dermatology & Neurology service, ensuring services are delivered safely, efficiently and in line with Trust objectives.
• Monitor and support delivery against national and local performance targets, including RTT and Cancer Waiting Time standards, escalating risks and issues appropriately.
• Line manage Dermatology & Neurology administrative teams, including recruitment, appraisal, performance management, training, sickness absence and staff rotas.

Responsibilities

• Be responsible for the day‑to‑day operational management of the Dermatology & Neurology service, ensuring services are delivered safely, efficiently and in line with Trust objectives.
• Oversee the operational delivery of Dermatology & Neurology outpatient clinics, procedures, biologics services, 2‑week‑wait skin cancer pathways and follow‑up activity, ensuring timely access and effective patient flow.
• Manage medical staffing rotas, ensuring appropriate consultant and junior doctor cover is maintained to deliver a safe and effective service at all times.
• Monitor and support delivery against national and local performance targets, including RTT and Cancer Waiting Time standards, escalating risks and issues appropriately.
• Line manage Dermatology & Neurology administrative teams, including responsibility for recruitment, appraisal, performance management, training, sickness absence and staff rotas.
• Work collaboratively with clinical teams to identify and address pathway bottlenecks, support demand and capacity planning, and implement service improvements.
• Support robust clinical governance arrangements, including the investigation and follow‑up of incidents, complaints and action plans relating to the service.
• Contribute to financial management of the service, supporting income recovery, cost control and delivery of agreed cost improvement initiatives.
• Ensure accurate collection, validation and reporting of activity and performance data to support operational and strategic decision‑making.
• Promote and demonstrate Trust values, supporting a positive, inclusive and compassionate working culture and adherence to Trust policies and procedures.

Skills

Leadership

Operational management

Staff rostering

Performance data

Clinical governance

Job description

Princess Alexandra Hospital is seeking an organised and proactive Assistant Service Delivery Manager to lead day-to-day operational management of the Dermatology & Neurology service. You will work with clinical teams to ensure safe, efficient patient pathways and oversee outpatient clinics, scheduling, and performance monitoring.

With strong leadership and analytical skills, you will drive service improvements, manage staffing rotas, and support governance and cost-control initiatives while