Ophthalmology Receptionist

University Hospitals Sussex NHS Foundation Trust; Shoreham-by-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading healthcare provider as a receptionist in the Ophthalmology department. You will play a key role in ensuring excellent customer service as the first point of contact for patients, handling appointments, and managing communications. This position values your skills in organization and teamwork and includes support for your professional growth.

Benefits

Work-life balance support

Flexible working options

Wellbeing Programme

Buddy system for new members

Qualifications

• Ability to work well within a team.
• Organizational and efficiency skills.
• Strong communication abilities.

Responsibilities

• First point of contact for patients.
• Booking and processing appointments.
• Handling emergency referrals and communications.

Skills

Organized

Efficient

Excellent communication

Teamwork

Job description

We are looking for a receptionist to join our friendly and busy Ophthalmology department.

You will be the first point of contact for our patients and will play a crucial role in providing excellent customer care service.

The ideal candidate will be organized, efficient, and possess excellent communication skills. You should be able to work well within a team.

Responsibilities include:

1. Being the first point of contact for patients arriving for appointments or surgery.
2. Booking emergency appointments.
3. Processing emergency referrals.
4. Scanning documents.
5. Processing emails.
6. Answering the telephone.
7. Catching up with clinics daily.

At UHSussex, diversity is our strength. We want you to feel included and help us always put the Patient First. Your uniqueness and experiences are valued in our creative and innovative community. We offer various Staff Networks and can provide a buddy system for new members. We are proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with compassion and empathy. Our Wellbeing Programme supports staff with flexible working options to promote work-life balance. As a university trust and healthcare research leader, we value learning, teaching, and training, supporting your growth and development throughout your career.

We look forward to receiving your application and welcoming you to UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

For further details or informal visits, contact:

• Name: Lisa Lewis
• Job Title: Reception Supervisor
• Email: [e-mail]
• Telephone: [phone] ext 83115

Please contact Lisa Lewis via phone or email for more information.