Ophthalmology Receptionist

University Hospitals Sussex NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a receptionist for their Ophthalmology department. The role involves providing exceptional customer service, managing appointments and being the first point of contact for patients. Ideal candidates should have strong communication skills and previous reception experience.

Benefits

Flexible working options

Wellbeing programme for staff

Diversity and inclusion initiatives

Qualifications

• Experience in a reception/customer service role.
• Ability to prioritise own workload and work to tight deadlines.
• Evidence of championing diversity in previous roles.

Responsibilities

• Be the first point of contact for patients.
• Book emergency appointments and process referrals.
• Answer telephone and manage clinic schedules.

Skills

Customer Service

Communication

Organisational Skills

Ability to Work Under Pressure

Education

GCSE or equivalent in English & Maths

Job description

Social network you want to login/join with:

University Hospitals Sussex NHS Foundation Trust

Location:

West Sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c834d3f07c44

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Job overview

We are looking for a receptionist to join our friendly and busy Ophthalmology department.

You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service.

The ideal candidate will be organised, efficient and have excellent and strong communication skills and will be able to work well within a team.

Main duties of the job

To be the first point of contact for our patients arriving for appointments or for surgery.

Booking emergency appointments

Processing emergency referrals

Processing emails

Answering the telephone

Caching up clinics daily

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

To be the first point of contact for our patients arriving for appointments or for surgery.

Booking emergency appointments

Processing emergency referrals

Processing emails

Answering the telephone

Caching up clinics daily

Person specification

Experience

• Reception/Customer Service experience
• GCSE or equivalent in English & Maths
• Able to prioritise own workload and to work to tight deadlines.
• Ability to work under pressure in a busy clinic reception environment.

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants:

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications