Ophthalmology IVT & Clinical Pathway Coordinator

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading NHS Trust in the UK as an administrator, playing a vital role in Ophthalmology services. You will support a dynamic team across two hospital sites, ensuring excellent patient care and administrative efficiency, with opportunities for training and career growth.

Benefits

Access to high quality training and development

State-of-the-art facilities

Supportive work environment

Qualifications

• Experience of patient/customer care administration essential.
• Previous NHS experience desirable.
• Ability to prioritise tasks and manage a varied workload.

Responsibilities

• Accountable to Clinical Director and General Manager for Ophthalmology.
• Work closely with multiple departments including medical teams and administrative staff.
• Handle patient/customer queries and manage complaints.

Skills

Ability to manage workload

Interpersonal skills

Customer care

Knowledge of databases and spreadsheets

Education

Good general education GCSE or equivalent in English Grade C

NVQ Level 3 in Business Administration or customer care

Job description

Detailed job description and main responsibilities

You will be accountable to the Clinical Director and General Manager for Ophthalmology. You will be expected to work closely with the Service Manager and Rota Coordinator for Ophthalmology Services. In addition you will be expected to work directly with:
• Clinical Lead for Intravitreal Service
• Medical Retina Service team
• Matron and senior nursing team
• Ophthalmology administrative team
• Pharmacy Department
• Information Department
• IT Department

Person specification

Qualifiations

Essential criteria

• Good general education GCSE or equivalent in English Grade C or above

Desirable criteria

• NVQ Level 3 in Business Administration or customer care or equivalent

Experience

Essential criteria

• Experience of patient/customer care administration

Desirable criteria

• Previous NHS experience

Skills / Knowledge

Essential criteria

• Experience dealing with patient/customer queries
• Ability to prioritise tasks effectively without direct supervision
• Ability to manage a varied workload effectively
• Knowledge of databases and spreadsheets

Desirable criteria

• Dealing with complaints
• Knowledge of healthcare administrative systems and processes

Values

Essential criteria

• Teamwork, Helping Other, Loyalty, Learning and Compassion
• Demonstrates excellent interpersonal, verbal and written communication skills
• Evidence of ability to work independently
• Able to handle sensitive situations with a professional attitude
• Confident to work assertively with a multi-disciplinary team

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

Documents to download

• Job description (PDF, 240.6KB)
• Person Specification (PDF, 40.5KB)
• FA (PDF, 144.4KB)
• L&D Hospital site map (PDF, 96.8KB)
• Disclosure & Barring Information and Recruitment of Ex-Offenders (PDF, 78.5KB)
• Staff Diversity Network (PDF, 140.3KB)
• Information for Disabled Applicants (PDF, 98.7KB)
• Staff Benefits (PNG, 1.6MB)