Ophthalmology IVT & Clinical Pathway Coordinator

NHS; Luton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading NHS Trust is looking for an operational coordinator for its Intravenous Service. The role involves communication for bookings and ensuring compliance with clinical standards for treating various retinal conditions. You'll work closely with clinical leads and administrative teams to improve patient care and maintain data accuracy.

Qualifications

• Good educational background (GCSE in English grade C or above).
• NVQ Level 3 in Business Administration or customer care is desirable.

Responsibilities

• Accountable for operational coordination of the Intravenous Service.
• Maintain relationships to ensure efficient patient-focused service.

Skills

Experience dealing with patient/customer queries

Ability to prioritise tasks effectively without direct supervision

Ability to manage a varied workload effectively

Knowledge of databases and spreadsheets

Demonstrates excellent interpersonal skills

Education

Good general education GCSE or equivalent in English Grade C or above

NVQ Level 3 in Business Administration or customer care or equivalent

Job description

Job summary

To undertake responsibility for the operational co-ordination of the Intravenous Service and for providing the central point for communication for bookings, appointments and clerical issues within the Eye Clinic.

To monitor compliance with clinical standards and NICE guidance for treatment of age-related macular degeneration (AMD), diabetic macular oedema (DMO), central and branch retinal vein occlusions (CRVO and BRVO) and other related retinal conditions,

To escalate issues and schedule additional capacity when required ensuring that treatment is carried out within agreed time frames.

Main duties of the job

To work closely with the Clinical Lead, Service Manager and Matron to ensure that the service is patient focused, efficient and delivered accordingly to national guidelines.

To undertake responsibility for accurate data entry onto the Trust and National databases including prompt completion of BlueTec for notification to the local CCG as well as correlation of data returns to meet required time scales.

Maintain key relationships with colleagues to ensure a patient focussed and high quality experience in the Intravitreal Service.

To support all clinical pathways with Ophthalmology to ensure patient safety

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Details Date posted

09 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pa, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

418-OPHT5930-VR

Job locations

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Job description Job responsibilities

You will be accountable to the Clinical Director and General Manager for Ophthalmology. You will be expected to work closely with the Service Manager and Rota Coordinator for Ophthalmology Services. In addition you will be expected to work directly with:

Clinical Lead for Intravitreal Service

Medical Retina Service team

Matron and senior nursing team

Ophthalmology administrative team

Pharmacy Department

Information Department

IT Department

Job description Job responsibilities

You will be accountable to the Clinical Director and General Manager for Ophthalmology. You will be expected to work closely with the Service Manager and Rota Coordinator for Ophthalmology Services. In addition you will be expected to work directly with:

Clinical Lead for Intravitreal Service

Medical Retina Service team

Matron and senior nursing team

Ophthalmology administrative team

Pharmacy Department

Information Department

IT Department

Person Specification Qualifiations Essential

• Good general education GCSE or equivalent in English Grade C or above

Desirable

• NVQ Level 3 in Business Administration or customer care or equivalent

Experience Essential

• Experience of patient/customer care administration

Desirable

• Previous NHS experience

Skills / Knowledge Essential

• Experience dealing with patient/customer queries
• Ability to prioritise tasks effectively without direct supervision
• Ability to manage a varied workload effectively
• Knowledge of databases and spreadsheets

Desirable

• Dealing with complaints
• Knowledge of healthcare administrative systems and processes

Values Essential

• Teamwork, Helping Other, Loyalty, Learning and Compassion
• Demonstrates excellent interpersonal, verbal and written communication skills
• Evidence of ability to work independently
• Able to handle sensitive situations with a professional attitude
• Confident to work assertively with a multi-disciplinary team

Person Specification Qualifiations Essential

• Good general education GCSE or equivalent in English Grade C or above

Desirable

• NVQ Level 3 in Business Administration or customer care or equivalent

Experience Essential

• Experience of patient/customer care administration

Desirable

• Previous NHS experience

Skills / Knowledge Essential

• Experience dealing with patient/customer queries
• Ability to prioritise tasks effectively without direct supervision
• Ability to manage a varied workload effectively
• Knowledge of databases and spreadsheets

Desirable

• Dealing with complaints
• Knowledge of healthcare administrative systems and processes

Values Essential

• Teamwork, Helping Other, Loyalty, Learning and Compassion
• Demonstrates excellent interpersonal, verbal and written communication skills
• Evidence of ability to work independently
• Able to handle sensitive situations with a professional attitude
• Confident to work assertively with a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)