Ophthalmic Electromechanical Field Service Engineer

ACS Business Performance Ltd; Crewe; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A specialist technical services company is seeking an Ophthalmic Electromechanical Field Service Engineer based in Crewe. This role involves installing and servicing ophthalmic equipment across the Northwest and requires strong customer service skills and a background in electromechanical systems. A City & Guilds or equivalent in Engineering is preferred. Occasional travel within the UK and Europe may be necessary.

Qualifications

• Experience with ophthalmic or other medical devices strongly preferred.
• Previous field service experience essential.
• Strong electromechanical or electrical/electronic engineering background.

Responsibilities

• Install, service, repair, decommission, and upgrade ophthalmic equipment.
• Provide professional technical support.
• Liaise with team leaders and clients.

Skills

Experience with ophthalmic or other medical devices

Previous field service experience

Strong electromechanical or electrical/electronic engineering background

Excellent customer service

Organised, punctual, and professional

Education

City & Guilds / ONC / HNC in Engineering

Job description

Overview

Ophthalmic Electromechanical Field Service Engineer | Field-Based - North West / West Midlands

ACS are recruiting for a Field Service Engineer with a background in electromechanical systems, ideally within ophthalmic or medical devices, to join a specialist technical services team. This is a field-based role covering customers across the Northwest and West Midlands, ideally based within 10 miles of Stoke or Crewe. Occasional national and European travel may be required.

Responsibilities

• Install, service, repair, decommission, and upgrade ophthalmic equipment at customer sites
• Provide professional, responsive, and proactive technical support
• Liaise effectively with team leaders, managers, and clients to ensure satisfaction
• Maintain accurate reports, system updates, and stock control
• Ensure compliance with Health & Safety and WEEE procedures
• Attend training to support development across other product sectors
• Be flexible to travel within the UK and occasionally abroad

Skills & Experience

• Experience with ophthalmic or other medical devices strongly preferred
• Previous field service experience essential
• Strong electromechanical or electrical/electronic engineering background
• Excellent customer service, communication, and problem-solving skills
• Organised, punctual, and professional with a clean driving licence
• Comfortable with occasional early starts, late finishes, and travel

Qualifications

• City & Guilds / ONC / HNC in Engineering (Preferred)
• Must hold or be able to obtain a valid passport

Note: If you feel that you have the skills and experience required in this advertisement to be a Ophthalmic Electromechanical Field Service Engineer, submit your CV including an outline of your experience. It is advisable to include a covering letter outlining your experience with your application to enhance your chances of selection.