Operative role

LA International Computer Consultants Ltd; Hatfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company is offering an exciting opportunity for a Reverse Line/Warranty Operative in their logistics warehouse. The ideal candidate will possess strong attention to detail and a passion for IT, with responsibilities including warranty claims, database management, and coordination with suppliers. Join a dynamic team and contribute to a well-regarded organization that values career development.

Qualifications

• Experience in warehouse practices.
• Ability to resolve queries through investigation.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Processing components and devices on SAP.
• Raising RMAs and claiming warranties.
• Maintaining warranty management database.

Skills

Attention to detail

Communication skills

Team player

Analytical skills

Excel proficiency

Tools

SAP

ServiceNow

ITSM

Excel

Job description

Reverse Line/Warranty Operative

Do you have a passion for IT and are looking for your next challenge? Would you like to work for an organization that supports your career and development? If you answered yes and are seeking a full-time, rolling contract, then this role could be perfect for you!

We have a fantastic opportunity for a Warehouse Warranty Line Operative in our services logistics warehouse. You will support our customers by claiming warranties with all vendors within the Service Level Agreement (SLA). The role requires high accuracy, attention to detail, and a strong work ethic. Previous experience in administration, warehouse management systems (SAP), and familiarity with web portals is highly desirable. To succeed, you should be a great team player, possess excellent communication skills, and be able to focus on serial number and asset tracking throughout the warehouse process. You will work with the wider team to process and claim warranties for vendors such as HP, Lenovo, and Dell.

Working Hours: Monday - Friday, 07:00 - 15:00 (37.5 hours/week)

Salary: Competitive (TBC)

Main Responsibilities

1. Processing components and devices on SAP, ServiceNow, ITSM
2. Updating SAP records
3. Coordinating with courier partners
4. Checking warranty status on vendor web portals
5. Raising RMAs and claiming warranties, considering financial implications
6. Working with third-party suppliers for warranty claims
7. Dispatching warranty parts back to vendors
8. Maintaining warranty management database
9. Managing SLW database and error handling
10. Ensuring SLA compliance and managing queries within SLA
11. Using Excel for reporting purposes
12. Maintaining serial number and asset tracking accuracy
13. Producing delivery notes and courier labels
14. Meeting Personal Performance Targets (PPT)
15. Maintaining high standards of housekeeping

The Ideal Candidate

1. Strong attention to detail
2. Ability to work under pressure and meet targets
3. Experience in warehouse practices
4. Team player with good communication skills
5. Analytical skills with good numerical ability and Excel proficiency
6. Ability to resolve queries through investigation
7. Excellent timekeeping
8. Capable of working accurately in a pressurized environment

LA International is a UK HMG-approved ICT recruitment and project solutions consultancy, operating globally from the UK's largest single-site. We welcome applications from all backgrounds and experiences.

LA International is proud to be a multiple award-winning company, including the Queen's Award for Enterprise: International Trade, for consecutive periods.