OperationsManager : Leisure, Health and Fitness A GBP 70/75,000

TipTopJob; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic leisure and fitness business in London is seeking an Operations Manager to oversee multiple sites and enhance the customer experience. The ideal candidate has a strong background in multi-site management within the leisure or hospitality sector, excels in operational leadership, and brings energy to the workplace. This role involves developing teams and collaborating on growth strategies, offering a vibrant and engaging work environment.

Qualifications

• Experience in the leisure, hospitality, fitness, or food retail sectors.
• Hands-on leader with a focus on operational excellence.
• Ability to understand the London market and customer needs.

Responsibilities

• Oversee multiple leisure sites focusing on engagement and efficiency.
• Lead and develop high-performing teams.
• Drive a positive customer experience.
• Ensure smooth operations at each site.
• Collaborate on growth plans and strategies.
• Innovate and improve operational processes.

Skills

Multi-site management

Customer experience delivery

Commercial acumen

Leadership and team development

Positivity and energy

Job description

London (SW): GBP 70,000 + bonus. Love all things fitness? This could be for you.

MUST COME FROM THE FITNESS AND HEALTH SECTOR

Ready to lead a buzzing leisure and fitness business where people and positive energy come first? If you're passionate about creating vibrant spaces and delivering unforgettable customer experiences, this could be your next big move. My client runs a fast-growing and fun-focused business across London, from Chelsea to Clapham, offering dynamic health and fitness activities that keep guests coming back for more. They’re now looking for an Operations Manager to lead their teams, elevate performance, and champion a people-first culture. If you are from the leisure space OR the hospitality space, my client would like to hear from you.

What You’ll Be Doing

1. Overseeing multiple leisure sites across London, with a focus on engagement, energy, and efficiency
2. Leading and developing a passionate, high-performing team who love what they do
3. Driving a positive customer experience through top-tier service and a vibrant atmosphere
4. Ensuring each site runs smoothly, from staffing and stock to health and safety and customer flow
5. Working closely with senior leadership on growth plans, new openings, and operational strategy
6. Constantly looking for ways to innovate, improve, and inject fun into everything we do

What We’re Looking For

1. A background in multi-site management in leisure, hospitality, fitness, or food retail
2. A hands-on leader who thrives on people, positivity, and operational excellence
3. Someone who understands the London market and knows how to deliver brilliant customer experiences
4. Strong commercial acumen; you understand the numbers and how to make them work
5. Energy, initiative, and a roll-up-your-sleeves approach

Sound like you? Send your CV to Stuart Hills or call me on 0207 79 02666. We’d love to chat.