Operations Trainer

JR United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Specialist Operational Trainer, where you'll design and deliver impactful training programs. This role focuses on enhancing the skills of managers and ensuring compliance with health and safety regulations. You'll be instrumental in developing training processes and materials while fostering a culture of continuous improvement. With a commitment to inclusivity and diversity, this innovative firm values its people and offers a supportive environment. If you're passionate about training and development, this is your chance to make a significant impact.

Benefits

Pension

Life Assurance

Income Protection

Private Medical Insurance

Digital GP

25 days holiday

Free Shares

Sharesave scheme

Buy as You Earn schemes

Qualifications

• Experience in training design, delivery, and evaluation.
• Strong operational knowledge of key processes and Safe Systems of Work.

Responsibilities

• Deliver effective inductions and complete new starter paperwork.
• Conduct specialist training in line with HSE requirements.
• Monitor and evaluate training effectiveness.

Skills

Presenting skills

Training design

Operational knowledge

1:1 coaching

Excellent English communication

Education

Food Safety Level 4

First Aid at Work

IOSH accreditation

Job description

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Join our Zoom team as a Specialist Operational Trainer! You'll deliver and design key training programs and support the development of our Managers!

Location: Leyton & Acton, London, UK

About the role

As a Specialist Operational Trainer, you will deliver and design specialist training (New Starter, MHE, Food Safety, H&S) within our Ocado Zoom sites (Leyton and Acton). You'll support the development of Zoom Managers through train-the-trainer programs and individual coaching. Ensuring training, processes, and documentation comply with legislation, Health and Safety regulations, and operational standards is key. You'll also monitor, evaluate, and support the effectiveness of training to drive business performance.

Some of your responsibilities will include:

• Delivering effective inductions and ensure all new starter paperwork is complete.
• Conducting specialist training in line with HSE requirements and Ocado policy.
• Reviewing and update training processes and materials.
• Delivering accredited Food Safety and H&S training.
• Providing bespoke operational process training as needed.
• Supporting customer complaints and satisfaction.

About You

• An ambassador for Ocado values and a positive role model.
• Approachable, forward-thinking, and a problem solver.
• Calm and able to manage conflict.
• Tech-focused and adaptable to change.
• Strong communicator with excellent English skills.

Skills/Qualifications

• Presenting skills with the ability to present on technical subjects.
• Proven experience in training design, delivery, and evaluation.
• Operational knowledge of key processes and Safe Systems of Work.
• Experience in 1:1 coaching and providing feedback.

Desirable Qualifications

• Food Safety Level 4 in Manufacturing, Logistics, Catering.
• First Aid at Work.
• IOSH accreditation.
• Pension, Life Assurance, Income Protection.
• Private Medical Insurance, Digital GP.
• 25 days holiday (increasing with service).
• Free Shares, Sharesave and Buy as You Earn schemes.

Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in.

Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.