Operations Technician (R&D)

ENGINEERINGUK; London; On-site; GBP 26,000 - 31,000; Full time

Job description

You will need to login before you can apply for a job.

Package Description

Job Requisition: 22584
Band: B
Salary range: £26,000 - £31,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights + £5,319 London Weighting
Contract type: Permanent
Location: London, The Lighthouse, W12. Up to 5 days a week in the office depending on the business needs each week.

Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack .

If you need to discuss adjustments or access requirements for the interview process please contact the [e-mail]. For any general queries, please contact: [e-mail].

Job Introduction

R&D plays a critical role in supporting the BBC's ambitions as a public service media organisation, working with external partners to shape and develop capabilities for the transition to an internet-only BBC.

Following the restructure of R&D and embedding of the local end user and infrastructure support into the new Foundation applied research area, we have an opportunity for an Operations Technician to join an R&D team in managing our technical facilities in our London office. Our Operation Technicians offer engineering and technical support within research laboratories and other similar technical facilities.

Interview process

Virtual Interview - approximately one hour of technical and values-based questions, including a 'Show & Tell' question on some soldering / a physical engineering project you've worked on.

Main responsibilities

Respond to Support Tickets

o Respond to incoming helpdesk tickets
o Skilled in evaluating and resolving issues for users across a wide variety of tasks.

Technical Space Management

o Maintenance and organisation of Laboratories, technical spaces and storage areas.

Health & Safety

o Assisting in the creation of risk assessments and good working practices for users of technical areas and any associated documentation.
o Maintaining electrical equipment for safe use including monitoring for safety and arranging calibration and servicing when required, both ad-hoc and a rolling programme of portable appliance testing and associated record keeping.
o Install equipment safely.

Procurement

o Purchasing non-IT technical items on behalf of project teams and keeping stocks of consumables at agreed levels.

Experiment / Event Support

o Providing technical assistance to staff in their project work.
o Assisting with the set-up and de-rigging of experiments, including small scale wiring and cabling of bays of equipment.
o Setting up and running technical facilities at short notice in support of specific events, such as cross-site presentations and technical projects and demonstrations.

Asset Management

o Using and keeping up to date relevant asset systems to record and track all equipment.
o Manage hardware and software assets across the R&D department, including inventory tracking, asset assignment, and hardware lifecycle management.

PAT Testing

o Experience in performing PAT Testing is desirable but not essential.

Documentation

o Create clear and detailed documentation, including technical solutions derived from helpdesk tickets, step-by-step guides, troubleshooting procedures, and comprehensive business-as-usual processes to ensure smooth ongoing operations.

Are you the right candidate

Essential

• Experience of day-to-day management/organisation of a technical facility.
• Experience fault-finding in scientific, electronic, broadcast or other systems.
• Strong analytical and problem-solving skills.
• Good IT knowledge, and experience of using email, word-processing and spreadsheet applications.
• Experience in inspection and repair of electronic equipment.
• Familiarity with soldering.
• An ability to look for ways to continuously improve the service provided to project teams and individuals.
• Experience in operational support of scientific or engineering teams.
• Excellent communication and people skills, both in person and over a range of online tools.
• The ability to work proactively and be self-motivated when working in isolation as well as part of a larger team.
• A good understanding of electrical safety.
• Experience creating risk assessments for hazardous activities.

Desirable

• Experience with using a ticketing system to manage workload and demands.
• Running an asset tracking and/or PAT testing programme for a technical facility.
• Knowledge of problem-solving methodologies.

A general knowledge of analogue and digital, audio and video systems.

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here .

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here .

Visit this company’s hub to learn about their values, culture, and latest jobs.

Create a job alert and receive personalised job recommendations straight to your inbox.