Operations Team Manager

Housing Diversity Network; Leeds; On-site; GBP 45,000; Full time

Job summary

Join a forward-thinking organization as an Operations Team Manager, where you'll lead a dynamic team delivering essential repair services across North Yorkshire. This role offers the chance to make a significant impact on customer satisfaction and team performance. You'll manage a multi-disciplinary team, ensuring high-quality service delivery while fostering a culture of innovation and continuous improvement. With a competitive salary and a comprehensive benefits package, this is an exciting opportunity for a dedicated leader passionate about making a difference in the community.

Benefits

26 days annual leave

Occupational pension

Health cash plan

Birthday leave

Flexible pot for enhanced benefits

Qualification funding for courses

Qualifications

• Experience in managing multi-disciplinary teams in a social housing environment.
• Strong understanding of building maintenance and customer service.

Responsibilities

• Lead and manage a team delivering repairs to 3,500 properties.
• Ensure excellent maintenance service and customer satisfaction.

Skills

Building and maintenance practices

Customer service

People management

Organizational skills

Digital and tech competency

Education

Relevant qualifications in property management

Job description

Job Title

Operations Team Manager

Organisation

Karbon Homes

Job Description

Come and make a difference at Karbon as an Operations Team Manager

About The Role

We’re looking to appoint a qualified and experienced individual to undertake the role of Operations Team Manager within Karbon’s Property Services team. The successful candidate will lead and manage a team of trades colleagues which will be delivering repairs, both empty homes and responsive, to around 3,500 properties across North Yorkshire.

About You

The successful candidate should have a thorough understanding of building and maintenance practices within a social housing environment. They must possess the relevant knowledge, skills, experience needed to successfully manage a multi-disciplinary team of trade colleagues. These colleagues will be supported by approved subcontractors to undertake repair and maintenance tasks in a fast-paced and dynamic working environment.

You will support the team to deliver an excellent maintenance service and customer service. Our teams operate with customers at heart and influence our customer experience and satisfaction levels. You will also lead the way and ensure the team understands the role they play in organisational performance, safety and quality, with an emphasis on innovation and continuous improvement.

You must be dynamic, with a collaborative leadership style, and possess strong customer service, people management and organisational skills. You should be organised with a fair degree of digital and tech competency, capable of working to tight deadlines, and to achieving KPIs and targets in accordance with budget constraints.

A full UK driving licence is essential.

About Our Team

This new vacancy sits within our KPS 54North Homes Responsive Repairs and Empty Homes Team. 54North Homes is part of the Karbon Group, and this team will deliver services to their customers and properties on behalf of Karbon. Applications are welcomed from those based across Yorkshire and Teesside. Our properties are predominantly located throughout North Yorkshire, particularly near to areas around Leeds and York.

If you require further information about the role, please contact George Surrey, Head of Karbon Solutions, via [e-mail]

Key Information

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

1. Operations Team Manager – Permanent contract
2. Salary is £44,678 per annum
3. £618 flexible pot (which can be used for salary top-up)
4. Location: Leeds
5. 37 Hours per week
6. Karbon car payment of £2,260 per annum (own car to be used)
7. Participation in the management of our out of hours service, which includes additional standby payments

We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy Great Benefits

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates

Closing date for applications

Sunday 4 May 2025

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date

TBC

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.