Operations Team Leader - Re:link- 12 month FTC (remote)

Linklaters; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading law firm seeks an Operations Team Leader for its innovative Re:link platform. This pivotal role involves managing global operations, driving process improvements, and ensuring exceptional client service. Ideal candidates will have significant experience in the legal sector and operational management, contributing to the firm's commitment to excellence.

Benefits

Private Medical Insurance

Free in-house fitness centre

Pension and flexible savings options

Electric car and cycle to work schemes

Additional holiday/birthday leave

Qualifications

• Experience in a leading operational role within the legal sector or similar.
• Ability to manage bespoke processes in a client-facing environment.
• Strong problem-solving skills with minimal standardization.

Responsibilities

• Lead Re:link’s global operational platform for efficiency and client service.
• Drive process improvements and implement operational strategies.
• Manage financial reporting and oversee client billing processes.

Skills

Operational Management

Process Improvement

Data Management

Financial Analysis

Client Relationship Management

Education

Degree in Business or Law

Job description

Operations Team Leader - Re:link- 12 month FTC (remote) page is loaded

Operations Team Leader - Re:link- 12 month FTC (remote)

Apply locations London posted on Posted 7 Days Ago job requisition id R00013023

About us:

Linklaters is a multi-national commercial law firm, with 31 offices in 21 countries worldwide.

We have been named as one of The Times’ Top 50 Employers for Women, recognised by Stonewall as a top employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

We love hearing from anyone who is enthusiastic about changing the legal industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Linklaters, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

The Team

Re:link is Linklaters’ flexible lawyer platform. We provide Linklaters' clients and practice groups with swift access to a community of high-quality consultants to solve their flexible resourcing needs.

Re:link is a key part of Limitless, Linklater’s Alternative Legal Services offering. Limitless draws together Linklaters’ paralegals, support lawyers, legal project managers and legaltech professionals as well as Re:link consultants. By drawing on talent from across the UK, it embraces a fully location agnostic model, ensuring the firm has access to the widest possible pool of talent to meet client needs.

About the role:

Leads and manages Re:link’s global operational platform with full ownership, serving as a key leader responsible for driving efficiency, continuous improvement, and delivery of exceptional service across all financial, operational, HR and technology processes and systems, with the objective to deliver exceptional client service.

Your main responsibilities will include:

• Work with and support the Head of Re:link and the Senior Client Development Manager to make informed, strategic decisions to ensure Re:link’s operational processes keep pace with evolving client, market, and legal industry needs
• Own and drive the global operational strategy and take accountability for achieving efficiency and process improvement targets, and be responsible for aligning operational activities with the strategic goals of Re:link and the broader Limitless offering, acting as an escalation point to Senior Management to ensure operational decisions balance client responsiveness with firm priorities

Process improvement:

• Lead the development and implementation of scalable future-proof operating models and processes to support Re:link’s growth e.g. global expansion to new regions, ensuring global consistency within the Re:link platform
• Oversee and drive data accuracy and quality assurance in client, sales and talent databases and reporting across all Re:link teams, including on Re:link databases, embedding Best Practice principles and policies
• Design a strategy for implementing and embedding optimal use of generative AI across operational processes
• Manage and implement the adoption of new applicant tracking system (ATS) and new client relationship management (CRM) system
• Design frameworks for measuring and tracking operational success, including KPIs, to drive continuous improvement and alignment with business objectives
• Lead critical decision-making discussions, implement continuous improvement initiatives, identify and design pragmatic innovative solutions across all operational activities that incorporate scalable systems and operational models to support Re:link’s continued growth

Revenue optimisation:

• Oversee financial reporting, analyse Re:link’s financial metrics
• Oversee the full 360 billing process – management of WIP, ensuring accurate invoicing, manage and supervise client billing and revenue control including bespoke billing arrangements to achieve alignment with financial targets as set by the incumbent
• Develop and maintain trusted partnerships with a range of internal stakeholders, clients and consultants to ensure operational excellence and meet commercial goals, resolving escalated financial queries
• Manages Re:link Finance team relationships with other internal financial, HR, legal, compliance and other stakeholders to ensure effective cross-departmental communication and alignment
• Represent Re:link as the operational lead in firmwide forums, presenting insights and championing the platform’s capabilities across the firm

Team management

• Drive best-in-class service for clients and Re:link consultants across all “user touchpoints” within Re:link operations
• Build, mentor and lead a high-performing operational team (3 FTE), with a dotted line managing the Re:link Finance team, ensuring the ability of reports to meet professional performance goals while fostering career growth
• Ownership of end-to-end operational processes involved in supporting the full lifecycle of client and consultant engagements across three locations, from onboarding, payroll, benefits, holiday leave reconciliation, expenses and timesheets, health and wellbeing, through to billing, reporting, and compliance
• Drive efficient onboarding of Re:link consultants onto both Linklaters and client systems, oversee end-to-end client and consultant onboarding workflows, driving efficiency and maintaining exceptional service standards
• Anticipate and mitigate potential issues across all aspects of Re:link’s Operations and serve as escalation point for complex client, consultant, Re:link and Linklaters queries including on bespoke matters, from Operations line reports as well as broader Re:link team
• Work with the Legal and Compliance Officer to review reports and ensure that Re:link and Re:link consultants comply with legal and risk requirements and complete all required training, maintain GDPR compliance on the database

We are ideally looking for:

• Experience in a comparable role in a peer flexible legal resourcing platform, high-end legal recruitment consultancy and/or other alternative legal services platform, with a sound understanding of the legal sector
• Proven ability to manage and implement bespoke operational processes in a fast-paced, client-facing environment, ideally within the legal or professional services sector
• Strong track record of handling complex workflows with minimal standardised elements, demonstrating agility and a 'hands-on' approach to problem-solving
• Comfortable operating as the primary point of contact for clients, consultants, and internal teams, providing clear, actionable advice on operational challenges

This role is based at the Linklaters London office with a hybrid working model available.

Our benefits:

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

If you think this role would suit you, please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( [e-mail] for legal roles or [e-mail] for business team roles ).

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This is the place where talent meets opportunity and where passion meets purpose.

At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients.

Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team.

With second to none training and support, this is the place where you meet your future.

This is Linklaters.

Job Offer Scams

Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of “@linklaters.com”. We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at www.linklaters.com/careers .

Pre-joiner Screening

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.

Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.