Operations Team leader - Multifunctional

Scottish Water; Oban; On-site; GBP 41,000 - 52,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Team Leader to enhance service delivery and operational performance across a diverse water network. This pivotal role involves managing a high-performing team, promoting health and safety, and ensuring compliance with regulations. You will play a key part in driving improvements, fostering a customer-centric culture, and overseeing project delivery. With a strong focus on leadership and collaboration, this position offers a unique opportunity to make a significant impact while enjoying a healthy work-life balance and generous benefits.

Benefits

38 days of holiday

Paid community leave

Flexible working

Pension

Life assurance

Annual bonus

Qualifications

• Significant operational experience with a focus on safety and compliance.
• Proven leadership skills with a passion for continuous improvement.

Responsibilities

• Manage water network activities and wastewater networks in Argyll and Lochaber.
• Drive performance improvements and ensure proper risk mitigation.

Skills

Leadership

Operational Management

Health and Safety Compliance

Budget Management

Customer Service Orientation

Job description

Operations Team leader - Multifunctional

Argyll (Geog)

Lochaber (Geog)

Together we are Trusted to Serve Scotland.

Are you a bold, resilient character who enjoys an exciting role with daily challenges? If so, keep reading!

This opportunity to join the Customer Water Services North Multifunctional Team as a CWS Multifunctional Team Leader is now available. Reporting to the CWS Multifunctional Team Manager, this leadership role will support water asset operations, promote best practices in H&S, Water Quality, and fiscal management, and aim to improve customer service. The role focuses on enhancing operational performance across a diverse water network and leading a high-performing team.

What you’ll do

You will manage all water network activities in Argyll mainland and Lochaber, including wastewater networks, working closely with the Business Manager and Team Manager. You will foster a positive health, safety, and wellbeing culture through leadership, continuous learning, and support. Your technical and leadership skills will guide the NSO team through daily challenges and oversee repairs and maintenance by NMO teams. You will drive performance improvements, develop a customer-centric culture, and ensure proper planning and risk mitigation to minimize service disruptions. Managing water quality and network incident responses, including root cause investigations and DWQR reporting, is essential. You will support the Capital Investment Programme and ensure timely delivery of projects, collaborating with stakeholders like ICC, E&M, Developer Operations, EPA, DWQR, and others. Managing contractors and ensuring H&S compliance are also key responsibilities.

What you’ll bring

You should have significant operational experience, a track record of safe and compliant performance, proven leadership skills, and a passion for continuous improvement. Effective collaboration, in-depth knowledge of relevant legislation and standards, and strong team management skills are essential. You must be able to manage a large budget and hold a driving license.

Looking out for you

We prioritize work-life balance, offering 38 days of holiday (plus options to buy more), paid community leave, family-friendly policies, flexible working, a pension, life assurance, an annual bonus, and rewards through SW Splash.

The not-so-small print

This is a Grade 7 role, starting at £41,000 with progression up to £51,970. Applications close on 18th May 2025. Offers are conditional on pre-employment screening, including references, criminal record, and license checks.

Final notes

If you don’t meet all criteria but are interested, apply anyway—everyone has a learning curve. We accommodate disabilities and neurodiverse conditions and are open to making recruitment process adjustments. Applicants must be Scottish taxpayers and residents or willing to move within three months. Data from inactive applicants will be deleted automatically. For questions, contact [e-mail].