Operations Team Leader

Together; Cheadle; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Operations Team Leader to manage a team and ensure compliance with data protection regulations. You will supervise daily operations, guide staff, and uphold performance standards while ensuring service excellence for both internal and external stakeholders.

Qualifications

• Excellent understanding of customer and colleague requirements.
• Strong people management skills with ability to coach for high performance.
• Consistent delivery against all KPIs.

Responsibilities

• Provide daily supervision and support to a team of five.
• Oversee operational aspects of inbound and outbound post processing.
• Manage the end-to-end DSAR process ensuring compliance.

Skills

Customer Understanding

Effective Communication

People Management

Risk Management

KPI Delivery

Job description

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As a Operations Team Leader, you will be responsible for managing a team of five staff members responsible for handling both inbound and outbound post, as well as processing Data Subject Access Requests. The role is critical in ensuring regulatory obligations are met and delivering a high standard of service to internal and external stakeholders.

We are looking for someone to:

• Provide daily supervision, guidance, and support to a team of five staff
• Conduct regular 1:1s, team meetings, performance reviews, and coaching
• Monitor workload and ensure tasks are completed efficiently and accurately
• Manage all operational aspects of the inbound and outbound post process
• Oversee the end-to-end DSAR process, ensuring compliance with data protection legislation (e.g., GDPR) and internal policies
• Act as a point of escalation for complex or sensitive cases

Qualifications

Essential:

• An excellent understanding of customer and colleague requirements
• The ability to communicate effectively at all levels
• Strong people management skills with the ability to coach individuals to achieve high performance standards while delivering good customer outcomes
• Maintain a strong control environment and understand risks
• Consistent delivery against all KPIs

Desirable:

• Experience of working within a regulated environment

If you possess some of the skills mentioned above but not all, please still apply. We would be happy to discuss your suitability for the role.

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Together embraces diversity and inclusion and is proud to be an equal opportunity workplace. We welcome and celebrate differences, support, and value colleagues for who they are. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills.

If you need support or reasonable adjustments during the recruitment process, please let us know when applying. We will do our best to accommodate your needs.

Please note that all successful applicants will undergo employment reference, financial, and criminal record checks.