Operations Team Lead

Situ; Exeter; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading accommodation provider is seeking an Operations Team Lead for their Exeter HQ. The ideal candidate will have leadership experience and a passion for team development. In this role, you will support a team of accommodation specialists, ensuring high service levels and client satisfaction. The position offers a dynamic environment with excellent benefits including 27 days of holiday, health insurance, and additional rewards for service and performance.

Benefits

27 days of holiday plus bank holidays

Workplace pension

Private health insurance

Employee assistance programme

Quarterly reward experiences

Opportunities to travel

Qualifications

• Background in leadership within sales, housing, travel, or hospitality.
• Experience with team management and client relations.
• Ability to mentor and coach team members.

Responsibilities

• Lead a team of accommodation specialists.
• Review client feedback and maintain service levels.
• Act as a mentor and coach for the team.

Skills

Leadership

Resilience

Ambition

Adaptability

Job description

Department: Operations - Operations Team Lead

Reporting to: Operations Support Manager

Location: Based at our Exeter HQ

Ready for your next step? Do you come from a leadership background in sales, housing, travel, or hospitality? Curious about exploring the serviced accommodation industry and building a career in a fast-growing sector?

Don't worry if you are not an industry expert already, we can teach that! We are looking for ambitious leaders who have the transferable skills to make their mark in our growing business and want to take their career to the next level.

At Situ, we connect people with serviced accommodation that feels like home - anywhere in the world. With a network spanning 144+ countries, with teams located across the globe and our newly renovated HQ in Exeter we are excited about our future, we would love you to join us on that journey!

About Us

People are at the heart of everything we do. Our approach - service with heart - is why we enjoy a superb client retention rate and why our employees thrive.

Our team build quality long lasting relationships with a diverse network of clients and suppliers which is why Situ is loved in our industry. In 2025 alone, our team have had the opportunity to be part of events in London, Manchester, Edinburgh, Madrid, Munich, Paris and USA just to name a few!

The role: Operations Team Lead - Insurance

As an Operations Team Lead for our Insurance and Emergency Housing Team, you'll be part of our dynamic Operations Team, delivering flexible housing solutions to clients and guests. You'll combine hands-on service with outstanding team leadership, working closely with the Operations Support Manager.

If you have resilience, drive, ambition and are passionate about developing your team, these qualities will set you up well for a career within our operations team.

Responsibilities of the role

• Lead a team of accommodation specialists supporting them with booking accommodation for a range of clients
• Work alongside Account Managers to ensure we collate and review client feedback and put actions in place to maintain service levels and expectations
• Be an ambassador for Situ, championing our core values and mission in your day-to-day work
• Remain agile and adaptable in a challenging environment (things do happen!)
• Act as a mentor to your team, coaching and developing them to unlock their full potential through 1:1s and reviews
• Review team performance, deliver feedback and performance management
• Actively participate in business initiatives and undertake wider leadership responsibilities when required
• Collaborate with the wider Situ team, actively contribute in meetings/sessions with other departments to ensure we continuously improve the business for our team and our client/supplier community.

Benefits working at Situ

• 27 days of holiday per year (including two rest days) plus bank holidays.
• Workplace pension - employer contribution increasing with length of service
• Subscription to online benefits and discount package
• Private health insurance
• 24-hour access to GP
• Employee assistance programme
• Additional day off for your birthday
• Length of service sabbaticals
• Electric car, cycle and tech salary sacrifice schemes
• Quarterly reward experiences
• Opportunities to travel