Operations Team Lead

Pilgrim's Europe; City Of London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Pilgrim's Europe is seeking an Operations Team Lead to manage a production team and hit targets across safety, quality, and performance. You will drive KPI delivery, support continuous improvement, and foster a strong, inclusive culture on site.

You will lead investigations and reviews, collaborate with Technical, Engineering, HR, and Planning, and promote a proactive, hands-on approach to optimize efficiency and people development.

Qualifications

• Proven people management experience or supervisory role within production.
• Strong communication and organisational skills.
• Comfortable working with KPIs, quality standards, and technical documentation.
• Desirable: FMCG or food manufacturing background.
• HACCP and Health & Safety qualifications.
• Experience leading or supporting continuous improvement initiatives.
• Leadership or management qualifications.
• GCSE Maths and English (Grade C or above or equivalent).

Responsibilities

• Lead and engage your production team to deliver results in a safe, efficient and high-performing environment.
• Own and drive key performance metrics: safety, technical compliance, production efficiency, labour utilisation, and customer service.
• Proactively manage and improve standards for food safety, quality, and hygiene.
• Carry out investigations, audits, and performance reviews to ensure a culture of accountability and excellence.
• Collaborate cross-functionally with departments like Technical, Engineering, HR, and Planning.

Skills

People management

Leadership

Communication

Organisational skills

KPI & quality awareness

Microsoft Office

Education

GCSE Maths and English

Tools

Microsoft Office

Job description

As an Operations Team Lead, you'll be at the heart of our production operations - managing a team of production operatives and ensuring that performance targets across safety, quality, technical, service, and people management are met and exceeded. You'll play a key role in delivering our KPIs and supporting continuous improvement across the site.

What You'll Do:

• Lead and engage your production team to deliver results in a safe, efficient and high-performing environment
• Own and drive key performance metrics: safety, technical compliance, production efficiency, labour utilisation, and customer service
• Proactively manage and improve standards for food safety, quality, and hygiene
• Carry out investigations, audits, and performance reviews to ensure a culture of accountability and excellence
• Collaborate cross-functionally with departments like Technical, Engineering, HR, and Planning
• Champion a positive, inclusive working environment, promoting communication, engagement, and continuous development
• Support and embed Continuous Improvement and Lean principles across your team

Essential:

• Proven people management experience OR experience in a supervisory/leadership role within production
• Strong communication and organisational skills
• Comfortable working with KPIs, quality standards, and technical documentation
• Computer literate with working knowledge of Microsoft Office
• Self-motivated with a hands-on, proactive approach

Desirable :

• Background in FMCG or food manufacturing
• HACCP and Health & Safety qualifications
• Experience leading or supporting continuous improvement initiatives
• Leadership or management qualifications
• GCSE Maths and English (Grade C or above or equivalent)

Why Join Us?

• At Pilgrim's Europe, your growth is our priority. We believe in rewarding talent, supporting development, and fostering a culture where every voice is heard:
• Career development and training opportunities
• Inclusive and supportive culture - a collaborative workplace where your wellbeing and ideas matter
• Be part of a stable, well-established business that's a key player in the food industry
• Innovation at scale - work with continuous improvement tools
• Join a business committed to reducing its environmental impact and building a better sustainable future
• Competitive salary and benefits
• The chance to be part of a business that values safety, integrity, respect, and innovation

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