Operations Support Specialist

North Northamptonshire Council; England; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension scheme with life cover

Hybrid and flexible working

28 days annual leave rising to 33

Employee Assistance Programme

Wellbeing support

Job summary

North Northamptonshire Council is seeking an organised Operations Administrator to support the team with administration, customer support and financial processing. You will help keep projects on track, maintain accurate records, process orders and respond to enquiries in a busy environment.

This role offers hybrid working, a competitive local government salary, a generous pension, and opportunities to develop skills within a large unitary council.

Qualifications

• GCSE level or NVQ2 or equivalent educational background.
• Strong written and verbal communication skills at all levels.
• Intermediate Microsoft Office skills and good organisational abilities.
• Ability to manage a large, varied workload and meet deadlines.
• Self-motivated with initiative and minimal supervision.
• Team player with customer-focused approach.
• Ability to remain calm under pressure and maintain confidentiality.
• Previous experience in a similar role.
• Willingness to undertake training and development.

Responsibilities

• Provide high-quality administrative support to the Operations Team.
• Maintain accurate records and monitor progress to meet deadlines.
• Liaise with suppliers, contractors, customers and colleagues, handling enquiries professionally.
• Operate the Financial Management System (FMS) to raise POs, receive goods and process invoices.
• Keep project and financial records for audit requirements and contract procedures.
• Manage electronic and paper filing systems, creating and archiving files.
• Issue and administer access cards using the Net2 system.
• Process and distribute incoming correspondence efficiently.
• Answer telephone calls and handle general enquiries with a customer-focused approach.
• Support contractor administration, including PO raising and invoice processing.
• Adhere to Health and Safety policies and procedures.
• Undertake other duties as required by the Manager or Supervisor.

Skills

Communication skills

Organisational skills

Teamwork

Confidentiality

Customer service mindset

Education

GCSE level or NVQ2 or equivalent

Tools

Microsoft Office

FMS (Financial Management System)

Job description

North Northamptonshire Council is seeking an organised Operations Administrator to support the team with administration, customer support and financial processing. You will help keep projects on track, maintain accurate records, process orders and respond to enquiries in a busy environment.

This role offers hybrid working, a competitive local government salary, a generous pension, and opportunities to develop skills within a large unitary council.