Operations Support Manager - Wales

Baxterstorey; Wales; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hospitality company in Wales is seeking an Operations Support Manager to optimize operational processes and ensure smooth day-to-day operations. This role requires 5+ years in operations management, strong leadership skills, and a Bachelor's degree in a related field. The ideal candidate will enhance operational performance and foster a collaborative team environment while ensuring compliance with industry standards and company policies.

Benefits

28 Days holiday including bank holidays

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Qualifications

• Minimum of 5 years' experience in operations management or similar role.
• Strong knowledge of operations management principles and best practices.
• Project Management Professional (PMP) certification is desirable.

Responsibilities

• Manage and coordinate daily operations activities.
• Develop and implement strategies to streamline processes.
• Lead and mentor a team of operations staff.
• Collaborate with cross-functional teams.

Skills

Operations management principles

Team leadership

Project management

Data analysis

Microsoft Office Suite

Interpersonal skills

Time management

Education

Bachelor's degree in Business Administration or Operations Management

Tools

ERP systems

Job description

Overview

We are seeking a highly organised and efficient Operations Support Manager to join our team in Wales, United Kingdom. The successful candidate will play a crucial role in overseeing and optimising our operational processes, ensuring smooth day-to-day operations and driving continuous improvement initiatives.

Responsibilities

• Manage and coordinate daily operations activities, ensuring efficiency and productivity across all departments
• Develop and implement strategies to streamline processes and improve operational performance
• Analyse operational data and key performance indicators to identify areas for improvement and cost reduction
• Lead and mentor a team of operations staff, fostering a culture of collaboration and excellence
• Collaborate with cross-functional teams to align operational goals with overall business objectives
• Oversee project management activities related to operational improvements and new initiatives
• Ensure compliance with company policies, industry regulations, and health and safety standards
• Prepare and present regular reports on operational performance to senior management
• Manage relationships with key vendors and suppliers to maintain optimal service levels
• Contribute to the development and implementation of long-term operational strategies, working together as a team to lead by example, protecting the planet and supporting local communities

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field
• Minimum of 5 years' experience in operations management or a similar role
• Proven track record in team leadership and supervision
• Strong knowledge of operations management principles and best practices
• Excellent project management skills with experience in process improvement initiatives
• Proficiency in data analysis and performance metrics
• Advanced skills in Microsoft Office Suite and familiarity with ERP systems
• Outstanding organisational and time management abilities
• Exceptional communication and interpersonal skills
• Ability to work effectively under pressure and meet tight deadlines
• Project Management Professional (PMP) certification is desirable
• Understanding of supply chain and logistics processes
• Willingness to travel within Wales and the UK as required

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Retail Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.