Operations Support Manager - Premium Hospitality Group

COREcruitment; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in London is seeking an Operations Support Manager to enhance service and operational standards. The ideal candidate will have experience in multisite management, strong leadership, and a passion for quality food and service. This role involves site visits, quality audits, and compliance checks, offering an opportunity to build a rewarding career within a top-tier organization.

Qualifications

• Experience in multisite management, quality control, or senior operational support in premium hospitality.
• Strong leadership, coaching, and communication skills.
• Knowledge of Health & Safety, Food Hygiene, and Employment standards.

Responsibilities

• Support site teams, General Managers, and Head Chefs to enhance service and operational standards.
• Conduct site visits, coaching, quality audits, and compliance checks.
• Promote food and beverage quality, atmosphere, cleanliness, and guest service.

Skills

Experience in multisite management

Strong leadership

Coaching skills

Detail-oriented

Proactive

Job description

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Operations Support Manager - Premium Hospitality Group, London

Client:

COREcruitment

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

116e7cb9528a

Job Views:

12

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Who You’ll Be Working For:

An award-winning hospitality group known for delivering outstanding guest experiences, premium food and drink, and vibrant atmospheres. A great opportunity to build your career with one of the industry's best.

Role Overview:

This is an operational role requiring 90% service and 10% office work, servicing three sites.

Responsibilities:

• Support site teams, General Managers, and Head Chefs to enhance service and operational standards.
• Conduct site visits, coaching, quality audits, and compliance checks.
• Promote food and beverage quality, atmosphere, cleanliness, and guest service across all locations.
• Manage mystery guest programs, monitor customer feedback, and provide training to improve performance.
• Ensure compliance with Food Hygiene, Health & Safety, and Licensing regulations.

Requirements:

• Experience in multisite management, quality control, or senior operational support in premium hospitality.
• Strong leadership, coaching, and communication skills.
• Detail-oriented, calm, and proactive.
• Knowledge of Health & Safety, Food Hygiene, and Employment standards.
• Passion for quality food, drink, and service.