Operations Support Manager - North

Wonderfield Group; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading food service company in the UK is seeking an Operations Support Manager to oversee corporate-operated kiosks. This role involves ensuring successful operations, coaching teams, and maintaining high food safety standards. The ideal candidate thrives in fast-paced environments and has strong experience in food retail operations. The position offers a hybrid work environment and various employee benefits.

Benefits

Hybrid working environment

Career growth opportunities

Annual discretionary bonus

Private Medical Cash Plan

50% off food

Bespoke reward platform

Qualifications

• Strong experience in food retail operations.
• Ability to coach teams and drive performance.
• Expertise in maintaining high food safety standards.

Responsibilities

• Ensure corporate-operated kiosks are set up for success.
• Provide coaching and support to teams.
• Lead the transition and turnaround of kiosks post-franchise.
• Support delivery of performance KPIs.
• Build strong relationships with supermarket partners.

Skills

Food retail operations experience

Coaching teams

Performance improvement

Relationship management with partners

Food safety standards

Job description

Overview

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

We’re hiring an Operations Support Manager to partner with our Retail Operations Manager, overseeing a portfolio of corporate-operated kiosks in major UK supermarkets. These sites are transitioning from franchise to corporate ownership before resale, and you’ll play a key role in setting them up for long-term success.

This dynamic, field-based role is perfect for someone who thrives in fast-paced environments and brings strong food retail operations experience. From coaching teams and boosting food safety to stabilising sites during transition, you’ll help drive performance, sharpen standards, and strengthen relationships with retail partners.

Responsibilities

• Ensure corporate-operated kiosks are set up for success, training teams on food prep, service, compliance, and daily operations
• Provide hands-on coaching and support to teams, driving relaunches and performance improvements
• Lead the transition and turnaround of kiosks post-franchise, stabilising operations and preparing sites for resale
• Support delivery of performance KPIs, including sales, labour, cost of goods, compliance, and training completion
• Champion food safety, hygiene, and allergen standards to ensure all products are fresh, on spec, and within shelf life
• Build strong relationships with supermarket partners, resolving issues collaboratively and maintaining high operational standards
• Work closely with Training, Marketing, Commercial, and Finance teams to align operational support with business priorities
• Track training outcomes and performance, providing insights and recommendations to the Retail Operations Manager

Benefits

• Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home.
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already m