Operations Support Manager North

Wonderfield Group; City Of London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working environment

Apprentice program

Wellbeing and life benefits

Annual discretionary bonus

Life assurance

Income protection

Private medical cash plan

Discount platform (retail, cinema, gym

50% food discount

Sustainability initiatives

Awards trips to Japan

Job summary

Wonderfield Group is seeking an experienced operations professional to provide day-to-day support across the Northern region, collaborating with Regional Managers, franchise partners and internal teams to maintain operational standards and deliver priorities. You will analyse performance data, identify improvements and work with teams to implement practical solutions.

Strong communication, stakeholder management and the ability to travel across the South are essential.

Qualifications

• Experience in fast-paced retail, hospitality or multi-site environments.
• Strong understanding of operational processes and customer service.
• A full UK driving licence and willingness to travel across the South.

Responsibilities

• Provide day-to-day operational support across the Northern region, collaborating with Regional Managers, franchise partners and internal teams.
• Support the delivery of operational standards, processes and business initiatives, ensuring requirements are understood and implemented consistently.
• Analyse operational and commercial performance data, identifying trends and opportunities for improvement.
• Assist with the coordination and implementation of regional projects and operational improvements.
• Act as a key point of contact for operational queries, working with relevant teams to resolve issues and provide timely solutions.
• Support the preparation of reports, presentations and business reviews for stakeholders.

Skills

Operations management

Data analysis

Stakeholder management

Customer service

Communication

Travel readiness

Job description

About Wonderfield Group

Wonderfield Group is a leading food business operating across the UK, Ireland and Europe, bringing authentic, high-quality Asian cuisine to customers through multiple channels. As part of the global Zensho Holdings Group, we combine the strength of an international organisation with the agility and ambition of a fast-growing business.

Our portfolio includes well-loved brands such as YO!, Panku, Taiko Foods, Bento serving millions of customers through restaurants, retail kiosks, supermarket partnerships and food manufacturing.

From our iconic YO! restaurants and Panku retail kiosks across the UK and Ireland, to our expanding European retail partnerships and our award-winning manufacturing business, Taiko Foods, we're passionate about creating fresh sushi, poke, bento, street food and Asian-inspired meals that customers love.

Operating across the UK, Ireland and a growing number of European markets including Germany, France, Belgium, the Netherlands, Spain, Portugal, Denmark and Poland, we're continuing to invest in innovation, our people and our brands as we expand our footprint across the continent.

Joining Wonderfield means becoming part of an ambitious, collaborative business where innovation is encouraged, careers can flourish and everyone has the opportunity to make a real impact. As we continue our exciting growth journey across the UK, Ireland and Europe, there's never been a better time to join us.

About you

We are looking for an experienced and proactive operations professional who can provide effective support across our northen estate. You will be highly organised, commercially aware and confident working with multiple stakeholders to ensure operational standards are maintained and business priorities are delivered.

You will have experience within a fast-paced retail, hospitality, food service or multi-site environment, with a strong understanding of operational processes and customer service. You will be comfortable analysing performance data, identifying areas for improvement and supporting teams to implement practical solutions.

You will be a strong communicator who can build positive relationships with colleagues, franchise partners and internal stakeholders. You will also be confident working independently, managing competing priorities and providing hands‑on support when required. A full UK driving licence and flexibility to travel across the South are essential.

What you’ll be doing:

• Provide day‑to‑day operational support across the Northern region, working closely with Regional Managers, franchise partners and internal teams.
• Support the delivery of operational standards, processes and business initiatives, ensuring agreed requirements are understood and implemented consistently.
• Analyse operational and commercial performance data, identifying trends, opportunities and areas requiring further support or action.
• Assist with the coordination and implementation of regional projects, new initiatives and operational improvements.
• Act as a key point of contact for operational queries, working collaboratively with relevant teams to resolve issues and provide timely solutions.
• Support the preparation of reports, presentations, performance updates and business reviews, providing accurate and meaningful information to stakeholders.

We're proud to offer:

• Fantastic hybrid working environment
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award‑winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

Wonderfield Europe at a glance

Operating across the UK, Ireland and Europe, we bring Asian‑inspired food experiences to customers through our brands YO!, Panku and Taiko Foods. From restaurants and retail kiosks to food manufacturing and retail partnerships, we combine innovation, quality and passion to deliver great food experiences every day.

About us:

Come roll with us and be part of something big.

Our Values

Think like an owner. Be passionate. Speak openly. Move fast, together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...