Operations Support Manager - North

Wonderfield Group; Camden Town; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A dynamic food service company is seeking an Operations Support Manager in Camden Town to oversee kiosks in supermarkets. This role involves coaching teams, ensuring compliance, and improving operational performance. Ideal for candidates with food retail experience. The company offers a hybrid working environment and numerous employee benefits, including a bonus and wellness support.

Benefits

Hybrid working environment

Career growth opportunities

Annual discretionary bonus

Private Medical Cash Plan

50% off food

Qualifications

• 3+ years of experience in food retail operations.
• Ability to thrive in fast-paced environments.
• Strong coaching and communication skills.

Responsibilities

• Ensure kiosks are set up for success through training.
• Provide hands-on coaching to teams.
• Lead transition and turnaround of kiosks.
• Support performance KPIs and food safety standards.
• Build relationships with supermarket partners.

Skills

Food retail operations experience

Coaching and support

Team leadership

Performance improvement

Job description

We're hiring an Operations Support Manager to partner with our Retail Operations Manager, overseeing a portfolio of corporate-operated kiosks in major UK supermarkets. These sites are transitioning from franchise to corporate ownership before resale, and you'll play a key role in setting them up for long-term success.

This dynamic, field-based role is perfect for someone who thrives in fast-paced environments and brings strong food retail operations experience. From coaching teams and boosting food safety to stabilising sites during transition, you'll help drive performance, sharpen standards, and strengthen relationships with retail partners.

Responsibilities:

• Ensure corporate-operated kiosks are set up for success, training teams on food prep, service, compliance, and daily operations
• Provide hands-on coaching and support to teams, driving relaunches and performance improvements
• Lead the transition and turnaround of kiosks post-franchise, stabilising operations and preparing sites for resale
• Support delivery of performance KPIs, including sales, labour, cost of goods, compliance, and training completion
• Champion food safety, hygiene, and allergen standards to ensure all products are fresh, on spec, and within shelf life
• Build strong relationships with supermarket partners, resolving issues collaboratively and maintaining high operational standards
• Work closely with Training, Marketing, Commercial, and Finance teams to align operational support with business priorities
• Track training outcomes and performance, providing insights and recommendations to the Retail Operations Manager

What We Offer:

• Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home.
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals.

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe.