Operations Support Manager : Leisure Industry

TipTopJob; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic leisure business in the United Kingdom is seeking a Business Support Manager to oversee office operations and HR administration. The ideal candidate will have proven experience in a similar role, excellent organizational skills, and a strong focus on health and safety compliance. This position offers the chance to thrive in a fast-paced, supportive environment. Flexibility for some weekend work is required.

Qualifications

• Proven experience in a similar Business Support or Office Manager role.
• Strong HR administration and recruitment experience required.
• Sound knowledge of Health and Safety compliance necessary.

Responsibilities

• Oversee the day-to-day management of the office.
• Liaise with internal teams to support operational needs.
• Coordinate HR administration including onboarding and records.
• Maintain and implement health and safety protocols.

Skills

Office Management

HR Administration

Health and Safety Compliance

Communication

Organizational Skills

Job description

Overview

Working Hours: Monday - Friday, with flexibility to work occasional weekends during peak summer season.

We are working with a dynamic and popular leisure business to recruit a Business Support Manager who will play a pivotal role in supporting and streamlining day-to-day operations across the organisation. This is a fantastic opportunity for a hands-on, solutions-focused individual who thrives in a fast-paced, people-centric environment.

Responsibilities

• Office and Operations Management: Oversee the day-to-day management of the office, ensuring a productive and positive working environment.
• Liaise with internal teams to support operational needs and coordinate office logistics.
• Support senior leadership with reporting, process improvement and general business administration.
• HR and Recruitment: Coordinate HR administration including onboarding, employee records, and absence management.
• Support line managers with recruitment campaigns: drafting job descriptions, liaising with agencies, and scheduling interviews.
• Maintain HR policies and ensure compliance with employment legislation.
• Health and Safety: Maintain and implement health and safety protocols across all business sites.
• Ensure training records and documentation are up to date.
• Conduct regular checks and work with site managers to address any concerns.
• General Administration: Lead administrative processes including document control, database management, and supplier relationships.
• Support financial administration (e.g. PO tracking, invoice processing, petty cash).

What We’re Looking For

• Proven experience in a similar Business Support, Office Manager or Admin role, ideally within a multi-site or leisure/hospitality environment.
• Strong HR administration and recruitment experience.
• Sound knowledge of Health and Safety compliance.
• Excellent organisational and multitasking skills.
• Confident communicator who can work with all levels of the business.
• Flexible, solutions-oriented, and comfortable with occasional weekend work during busy periods.