Operations Support Manager - Glasgow area

TC Facilities Management; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in facilities management is seeking an Operations Support Manager for their Distribution Centre contract in the Glasgow area. The successful candidate will provide strategic leadership and manage a large janitorial team while ensuring compliance with health and safety standards. This field-based role requires strong communication and problem-solving skills, alongside proven experience in large team management and customer relationship enhancement.

Qualifications

• Experience in managing large teams required.
• Proven ability to maintain customer satisfaction.
• Driving license required for travel between sites.

Responsibilities

• Manage facilities management service for the site and the janitorial team.
• Ensure compliance with health and safety standards.
• Provide a clean and safe environment.

Skills

Leadership

Communication

Data Analysis

Problem Solving

Customer Relationship Management

Job description

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Operations Support Manager - Glasgow area, Glasgow

Client: TC Facilities Management

Location: Glasgow, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: b4d5b63e2a0a

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

About The Role

TC Facilities Management is looking for an Operations Support Manager to join a busy Distribution Centre contract. This is a field-based role, ideally located in the Glasgow area. You will be responsible for managing the facilities management service for the site, working in partnership with the client.

• Strategic leadership and effective management of a large janitorial team across soft services.
• Deliver cost and efficiency improvements while maintaining health and safety and COSHH legislation.
• Communicate proactively with site colleagues to understand customer needs and keep them informed of site issues and developments.
• Provide a high-quality, safe, and clean environment.
• Manage colleague relations effectively and efficiently, including recruitment and leadership.
• Analyze key data to meet KPIs.
• Experience in managing large teams is required.
• Travel between sites (driving license required).
• Deliver services according to FM strategy, service charter, and SLAs.
• Manage onsite FM projects as agreed with the Project Team.
• Act as a key interface between the client and service providers daily.
• Monitor and report on SLAs and KPIs.
• Oversee supply partner service delivery and customer interface.
• Track and report financials to ensure services stay within budget.
• Implement continuous improvement initiatives for hard services.
• Manage departmental audits and statutory compliance.
• Develop and maintain relationships with the customer.
• Handle employee relations per HR policies, valuing diversity.
• Train and induct colleagues on roles, standards, policies, and safety procedures.
• Respond to emergencies or urgent issues appropriately.
• Maintain and develop customer relationships, making decisions to preserve customer satisfaction.
• Overcome obstacles to meet customer expectations and adapt priorities accordingly.
• Use initiative to address challenges and improve performance.
• Coach team members and address performance issues promptly.
• Build professional relationships and work across regions and departments.