Operations Support Manager

Nightingale Hammerson; Sheffield; On-site; GBP 45,000; Full time

Job summary

A leading social care organization is looking for an Operations Support Manager to lead teams and ensure compliance across multiple locations in the UK. Key responsibilities include performance management, quality assurance, and effective leadership. The position offers a competitive salary of £44,186 per annum along with various benefits, including a clear career progression path. Ideally, candidates should be working towards Registered Manager certification and have a sound understanding of CQC guidelines.

Benefits

Up to 35 days’ annual leave

Staff discount shopping scheme

Salary advance scheme

Employee Assistance Programme

Pension scheme

Long Service Awards

Qualification scheme

Employee recognition scheme

Discounted health and dental cover

Life Assurance

Bike to Work Scheme

Season Ticket Loan

Qualifications

• Hold or working towards being a Registered Manager.
• Experience in performance management of individuals and a team.
• Ability to evaluate and critically assess situations.
• Good understanding of CQC/CSSIW guidelines.

Responsibilities

• Provide effective and inspirational leadership for the team.
• Monitor and assess the quality of support provided.
• Ensure homes comply with budget and finance policies.
• Regularly review support plans and implement health action plans.

Skills

Leadership

Performance management

Critical assessment

Knowledge of CQC/CSSIW guidelines

Education

Registered Manager certification

Job description

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 – now 6 years in a row!

Reporting to the Regional Managing Director, you will be required to be both flexible and responsive, providing guidance and support to meet the needs of the business.

You may be required for periods of time to take responsibility for leading teams and ensuring consistent and reliable support. Your responsibilities can include both short and long-term projects across the region.

You will be required to work in partnership with your Regional Managing Director and Operations Director. As an Operations Support Manager you are required to be responsive and work across a geographical area and to ensure homes remain safe and compliant.

The successful candidate will cover Northumberland, Newcastle, Darlington, South Tyneside, Stockton, Gateshead, Hartlepool, Redcar, Cleveland, Middlesbrough, East Riding, Leeds, Calderdale, Wakefield, Stockport, Trafford, Warrington, Widnes, Barnsley and Sheffield.

In addition to the basic salary the role will receive an additional £1,000 in recognition for extra responsibility and essential user car allowance.

Interviews will take place via Microsoft teams on the 22nd October.

About the role

Your main duties will include:

• Provide effective and inspirational leadership for the team, encouraging and motivating team members to be the best they can be.
• Be accountable for the monitoring, assessment and reporting of the quality of the support provided.
• Ensure homes are delivering within budget and comply with the contract for delivery and Dimensions finance policies and procedures.
• Ensure support plans and health action plans are regularly reviewed and that plans are implemented.

About you

The successful applicant will have:

• Hold or working towards being a Registered Manager
• Experience of Performance management of individuals and a team
• Ability to evaluate and critically assess situations
• Possess a good understanding of CQC/CSSIW guidelines

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you\'ve earned before payday.
• Employee Assistance Programme
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People'
• Discounted health and dental cover
• Life Assurance
• Bike to Work Scheme
• Season Ticket Loan

For more information visit www.dimensions-uk.org/careers

Apply now

• An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.
• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

Salary / Benefits: £44,186.00 Per Annum