Operations Support Manager

Speedy Hire Plc; Newton le Willows; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading hire provider in the UK is seeking an Operations Support Manager to lead operations teams and drive service excellence. The ideal candidate will have proven leadership skills and experience in the hire industry. This role offers a range of hybrid working arrangements and a focus on employee development, ensuring a supportive work environment.

Benefits

26 days holiday plus bank holidays

Life insurance

Pension scheme

95% discount across the Speedy brand

Opportunities for training and development

Employee Assistance Program

Qualifications

• Proven ability to lead and manage a large team.
• Strong coaching and development skills for team members.
• Experience with monitoring SLAs and KPIs.

Responsibilities

• Lead and supervise operations teams to deliver Service Excellence.
• Implement process improvements to drive revenue and margin.
• Coach and motivate Hire Desk Managers.

Skills

Leadership and team management

Influencing and persuasive skills

Monitoring SLAs and KPIs

Coaching and development

Customer service excellence

Organizational skills

Communication skills

Client relationship development

Ability to prioritise under pressure

Experience in hire industry

Tools

Axapta

On-Guard

Microsoft Office

Job description

Speedy is the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant, and support services — everything for every job!

Operations Support Manager - Monday-Friday - 07:30-17:00 - 37.5 Hours Per Week

An exciting opportunity has arisen for an Operations Support Manager to lead and supervise all operations teams across your business function. Coach, motivate, and develop your Hire Desk Managers to enable them to deliver Service Excellence to both internal and external customers. Lead by example by embedding a positive culture of continuous improvement. Measure and monitor operational procedures to minimise risk and cost to Speedy, ensuring process improvements and procedures are followed in line with the accuracy of all product/service transactions to drive overall revenue and margin.

To support your success, here's what you will need:

• Proven ability to lead, motivate, and manage a large team, demonstrating influencing and persuasive skills, and gaining stakeholder buy-in
• Proven ability to monitor SLAs and KPIs to facilitate improvements
• Strong coaching and development skills for team members
• Leadership and support skills for employees
• Ability to review and improve the Balance Scorecards/business function dashboards
• Self-motivated and conscientious
• Good organisational and communication skills
• Proven customer service excellence with internal and external customers
• Ability to develop strong client relationships
• Experience with Axapta, On-Guard, and Microsoft Office programs
• Ability to prioritise workload, especially under pressure and strict deadlines
• Previous experience in the hire industry

What we will provide: We will provide everything you need to succeed in this role! We offer on-the-job training and dedicated product and system training teams. We are passionate about employee growth and offer tailored development programs to suit individual needs. We pride ourselves on recognising and developing talent, supporting internal progression.

We offer a range of hybrid and flexible working arrangements and promote our Speedy Work Life Balance initiative, which is a significant step towards our goal of putting our People First!

Our benefits include:

• 26 days holiday (plus bank holidays)
• Life insurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development, and career progression
• My Staff Shop: discounts and offers for shopping across many suppliers
• Green Commute Initiative: cycling work scheme
• PAM - Employee Assistance Program (EAP): free and confidential support and counselling for wellbeing, legal, financial matters

Speedy is committed to a healthy work-life balance, reducing core hours, supporting wellbeing, and offering flexible work patterns including flexible start/finish times, shorter days, term-time hours, and job sharing. We also offer a Career Line of Sight for clear progression within the group.

Please note, Speedy may close vacancies early if sufficient applications are received. We recommend applying promptly.

Some roles may require DBS, Credit, or Security Clearance checks. We are an equal opportunity employer that embraces diversity and fosters an inclusive environment. For more information, see our ESG governance policies: https://www.speedyservices.com/esg/governance

All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status. Proof of right to work in the UK is required at employment start.