Operations Support Manager

Safran Seats; Cwmbran; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic leader to drive performance and continuous improvement in production processes. This role involves overseeing an integrated production team, ensuring alignment with strategic objectives, and fostering a culture of excellence. The successful candidate will manage resources, implement best practices, and enhance operational efficiency while maintaining safety standards. Join a forward-thinking company committed to innovation and sustainability in the aviation sector, where your leadership will make a significant impact on the team's success and the quality of service provided to customers.

Benefits

25 days holiday plus UK Bank Holidays

Cycle to work scheme

Retail discounts

Private healthcare

Career development opportunities

Family-friendly policies

Flexible working

Qualifications

• Proven leadership in motivating teams and fostering development.
• Experience leading high-density teams and driving continuous improvement.

Responsibilities

• Lead an integrated production team to meet customer demands.
• Manage the entire production system from input to output.

Skills

Management experience in manufacturing

Lean methodologies

Problem-solving tools

Quality methodologies

Interpersonal skills

Analytical skills

Relationship-building skills

Tools

Microsoft Office

BaaN

EZLM

Job description

Company: Safran Seats
Job field: Manufacture / assembly and repair
Location: Cwmbran, Wales, United Kingdom
Contract type: Permanent
Contract duration: Full-time
Professional status: Professional, Engineer & Manager

Overview

Safran Seats in the UK specializes in First Class and Business Class seating markets for wide-body aircraft, with engineering teams based in Cwmbran, Newport, and Brackley.

Role Purpose

This role involves leading an integrated production team and processes to meet customer demands. You will be fully accountable for the performance and continuous improvement of the production system and support functions, aligned with strategic plans and the Operational Balance Scorecard.

Key Responsibilities

1. Deploy operational strategy in line with business objectives and customer requirements.
2. Ensure delivery against KPIs as per the balance scorecard framework.
3. Promote a culture of continuous improvement.
4. Build effective relationships with internal and external customers.
5. Implement standard work practices aligned with common goals.
6. Oversee supporting functions to meet customer requirements.
7. Forecast and manage budgets effectively.
8. Monitor and report on budgets and targets.
9. Manage, allocate, and evaluate cross-functional teams to optimize resources.
10. Uphold company standards and values, fostering a safe working environment.
11. Manage the entire production system from input to output, including capacity control.
12. Develop and train teams to meet business needs, improving skills and competencies.
13. Ensure safety standards and governance are maintained.
14. Lead and mentor operations support teams.
15. Plan resources for production, including leave, absences, and overtime.
16. Identify training needs to ensure quality output.
17. Enhance and develop 5S standards using the One Safran tools and methods.

Additional Information

Safran Seats designs and manufactures innovative aircraft seating solutions, supported by a comprehensive UK-based engineering and support team. The company emphasizes diversity, inclusion, sustainability, and global mobility, aiming to contribute to a safer and more sustainable aviation industry.

Job Requirements

1. Management experience in a manufacturing environment.
2. Knowledge of lean, problem-solving tools, and quality methodologies.
3. Experience leading high-density teams and driving continuous improvement culture.
4. Proficiency with Microsoft Office, BaaN, EZLM, and reading engineering drawings.
5. Change and risk management experience.
6. Strong interpersonal, analytical, and relationship-building skills.
7. Flexible to work across operations and travel if necessary.
8. Proven leadership in motivating teams and fostering development.

We welcome candidates with diverse experiences who believe they can add value to this role.

Employee Benefits

• 25 days holiday plus UK Bank Holidays
• Benefits including cycle to work, retail discounts, private healthcare
• Career development opportunities and training
• Family-friendly policies and flexible working
• Commitment to diversity and inclusion

Additional Notes

This role requires pre-employment checks, including criminal record checks. Candidates must disclose any unspent convictions as part of the process.