Operations Support Manager

Mitie; Belfast City District; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Mitie Stars recognition

Job summary

Mitie is seeking a Security Operations Support Manager to join our Northern Ireland Security Operations team in Belfast, on a 4 on 4 off 12-hour dayshift pattern, supporting the operations manager and frontline staff for a major client.

The role is ideal for someone with security supervisor-level experience, requires a full UK driving licence, flexibility for shift patterns, and the ability to train and supervise security officers across contracts.

Qualifications

• Frontline Door Supervision or Security Guarding Licence is essential.
• Full UK Driving licence is required.
• Will be required to achieve SC clearances for most portfolio contracts.

Responsibilities

• Support in managing the local Security portfolio security team, ensuring contracted hours are fulfilled to the complete satisfaction of the customer.
• Ensure all shifts are covered and all Security Officers on shift are fully aware of the customers requirements.
• Assist Operations Manager to drive for service excellence, sustainability and efficiency initiatives.
• Co-ordinate the local delivery of the security operations.
• Carry out pre-audits for monthly KPI meetings for all security operations.
• Assist Mitie Account and operational management as required.
• Ensure a well trained and effective security team is in place and carrying out all duties as per Assignment Instructions across the portfolio.
• Undertake daily supervision of the assignment under your control and those premises that you are given responsibility for.
• Ensure all regular Security Staff and relief staff have received the correct training for the contracts worked on, including inductions.
• Ensure site training records are maintained.
• Ensure performance of Security Staff is reviewed and any weaknesses addressed.
• Liaise with Operations Manager regarding unplanned absences.
• Control and maintain holiday planners.

Skills

Excellent organisational skills

Professional & confident communication

Strong customer service

Verbal and written communication

Teamwork and independence

Resilient and tenacious

Flexible and adaptable

IT skills

Full UK Driving licence

SC clearance

Frontline Door Supervision licence

Security Guarding Licence

CCTV Licence beneficial

Job description

Job Overview

Mitie has a great opportunity for a Security Operations Support Manager to join our Northern Ireland Security Operations team

The Security Operations Support Manager will work on a 4 on 4 off 12hr primarily dayshift pattern with another ops support manager and together they will assist the operations manager in servicing a large client and front line staff portfolio.

This position is ideally suited to someone already working within the security industry at Supervisor level and above. All candidate must have a full clean driving licence and be fully flexible for working shift patterns as these change to the needs of the portfolio.

Laptop and phone will be supplied along with use of Mitie vehicle when on duty. For travel purposes, the position will be based out of Mitie office Heron Road, Belfast.

The positions will support with duty manager

Main Duties

The principal objectives of the Operations Support Manager can be summarised as being:

Support in managing the local Security portfolio security team, ensuring that all contracted and temporary hours are fulfilled to the complete satisfaction of the customer.

Ensure all shifts are covered and all Security Officers on shift are fully aware of the customers requirements.

Support the Operations manager to:

• Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level.
• Co-ordinate the local delivery of the security operations
• Carry out pre-audits for monthly KPI meetings for all security operations
• Assist Mitie Account and operational management as required
• Ensure a well trained and effective security team is in place and carrying out all duties as per Assignment Instructions across the portfolio
• Undertake daily supervision of the assignment under your control and those premises that you are given responsibility for.
• Ensure all regular Security Staff and relief staff have received the correct training for the contracts worked on, including any inductions.
• Ensure that site training records are maintained.
• Ensure the performance of the Security Staff is constantly reviewed and monitored so that any weaknesses or training needs are identified and the necessary action taken.
• Liasie with Operations Manager as soon as you are made aware of an unplanned absence.
• Control and maintain holiday planners

What we are looking for

• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do' approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
• A Full UK Driving licence is required
• Will be required to achieve SC clearances for most of the portfolio contracts

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since , Mitie's 84, employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .