Operations Support Executive (Various Shifts)

First Mile Ltd; London; On-site; GBP 33,000 - 37,000; Full time

Job summary

An established industry player is seeking an Operations Support Executive to join their vibrant team in North Acton, London. This role offers a fantastic opportunity for someone who is organised and possesses strong administrative skills to support the smooth running of operations. You will play a crucial role in coordinating drivers and managing fleet operations, ensuring everything runs seamlessly. With a competitive salary and opportunities for progression, this role is ideal for those looking to grow within a dynamic and supportive environment. Join a rapidly growing, award-winning business that values diversity and fosters a positive workplace culture.

Benefits

Enhanced maternity/paternity scheme

Regular company parties and events

Employee recognition at monthly town hall event

Company pension

25 days holiday plus bank holidays

Fun and collaborative workplace

Qualifications

• Organised and enthusiastic individual with strong communication and admin skills.
• Ability to manage multiple duties and adapt to changing priorities.

Responsibilities

• Facilitate daily operations and support dispatch and admin tasks.
• Communicate with drivers to resolve issues and maintain accurate logs.

Skills

Outstanding communication skills

Organisational skills

Adaptability to changing priorities

Microsoft Office proficiency

Calm under pressure

Tools

Microsoft Office

Job description

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About My Application

• I confirm that my details are complete and correct
• I confirm I have the right to work in the country where this job is based
• Job Title: Operations Support Executive (Various Shifts)
• Job Reference: RC878696NorDNFHYD
• Location: North Acton, Ealing, Greater London, United Kingdom

We are currently looking for an organised and enthusiastic Operations Support Executives to join our Operations Depot in North Acton, London to help support our drivers and the smooth running of the shift

A starting salary of £33,750 per annum, with the potential to earn up to £37,000 as you progress through the ladder for the role

Description

First Mile is London’s leading recycling service, helping over 30,000 locations in London. We need an amazing and efficient person to join the team to help coordinate our drivers and fleet to ensure the operations side of our business runs smoothly.

This is an amazing opportunity for someone to join our thriving Operations team. You do not need to have lots of Operations experience but you will need to be organised and great with administration skills.

The Job

The Operations Support Executive will facilitate the daily function of all aspects of Operations. They will assist the Transport and Service Supervisors in ensuring the smooth running of our fleet and drivers by handling the administrative side of the department.

There are two shifts for this role, operating on a 4 days on, 2 days off continuous rota. Each shift lasts 10 hours, with start times alternating so support can be provided on rounds starting at different times.

AM:

- 2 days 06:00 - 16:00

- 2 days 08:00 - 18:00

PM:

- 2 days 18:00 - 04:00

- 2 days 20:00 - 06:00

Skills and Knowledge

• Outstanding communication skills – able to inform, help and advise.
• Organisational skills – able to juggle multiple duties and pro-actively manage the fleet and dispatch
• Able to adapt effectively to changing priorities
• Excellent understanding of the Microsoft Office package including Outlook, Work and Excel
• Ability to stay calm under pressure

Duties and Responsibilities

• Directly reporting to Ops Supervisors on duty
• Supporting dispatch and admin tasks
• Responsible for relating any issues from drivers regarding trucks/drivers
• Sending daily updates to OPS team with events of the shift
• Insuring follow-up between shifts amongst all Support Executives and Ops Supervisors
• Holiday coverage for specialist supervisors
• Administration
• Allocating new customers to existing rounds
• Allocating extras and missed collections throughout the day or night
• Communicating with drivers to solve issues on the rounds (Recoveries / Customer related issues)
• Keeping an accurate log of all issues reported by drivers on the rounds to be communicated to the customer service department
• Escalating complaints to OPS Service specialist or relevant Account Managers
• Data entry – Keeping an accurate log of drivers and vehicles sent out – at start and end of their shifts
• Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle - checking on service issues if required by a specialist)
• Dispatching drivers alone on weekends
• Supporting Service Specialists and Ops Liaisons on investigations into customer issues
• Enhanced maternity/paternity scheme
• Regular company parties and events
• Employee recognition at our monthly town hall event
• Company pension
• 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service.
• But most importantly, a fun, positive, collaborate workplace in which you can learn, working for a rapidly growing, multi award-winning business in a sector that has never been more important.

We are an equal opportunities employer. What this means to us is that we value diversity and understand the significant benefits of having a diverse workforce, so we welcome all to apply.