Operations Support Executive

The C P D Certification Service; Newport; Remote; GBP 31,000 - 33,000; Full time

Job summary

A membership-based organisation seeks an Operations Support Executive/Assessor to manage CPD submissions and oversee certification processes. This home-based, full-time role offers a starting salary of £31K, increasing to £33K after probation. Ideal candidates will have tertiary education, excellent language skills, and a strong attention to detail. Responsibilities include case management and training as an assessor after probation.

Benefits

Flexible working hours

IT equipment provided

Qualifications

• Experience in an educational or training environment is beneficial.
• Proven ability to handle administrative tasks efficiently.

Responsibilities

• Manage member submissions and oversee the certification process.
• Train as an assessor after probation to evaluate CPD submissions.

Skills

Attention to detail

Relationship building

English language proficiency

Microsoft Office familiarity

Education

Tertiary level education

Job description

Operations Support Executive/Assessor: The CPD Certification Service

Are you experienced, intelligent, educated, enjoy building relationships, want to work from home and ready to join a great team with a starting salary of £31K?

Overview

The CPD Certification Service is a membership-based organisation that helps over 6,500 organisations produce world class training and information-based material. We have been doing for over 25 years, so we think ourselves as expert in the field. Continuing Professional Development, or CPD as it is often known, defines how we improve our skills and competences throughout our working life. It is often associated with membership of a recognised professional body as well as on the job training. Our Operations Team assess material submitted by members and certify it, provided its good enough. Member organisations include The Commonwealth Parliamentary Association Headquarters Secretariat (based in The Houses of Parliament), The Welsh Senedd, The World Health Organization, St Johns Ambulance, The House of Commons and many others. This year we will assess and certify over 50,000 pieces of CPD material.

We all work from home and our growth means we wish to recruit at least one home-based full-time staff member to our team of 23. The annual starting salary is £31,000 raising to £33,000 after a six-month probationary period. Initial working hours will be 0900 to 1700 with flexible working after probation.

Responsibilities / Role

If you are the successful applicant most of your time will be undertaking “case management”. This involves handling member submissions and supervising our processes through to certification. You must be able to cope with a demanding administrative burden, possess a ruthless attention to detail, build member relations and be able to work independently. After completing the probationary period, you will then train as an assessor; a role that allows you to determine if the CPD submissions you review are suitable for certification. Topics we see cover practically everything from cupcake making, trapeze artistry, remediating mould damage, carbon footprint calculation, the menopause, biosecurity, safeguarding, NATO battlefield injury treatment and just about anything in between.

Qualifications / Requirements

To be the right person you must be educated to tertiary level, possibly have experience in an educational or training environment, possess excellent English language skills and be familiar with Microsoft Office products. Immediately after interview, you will be asked to take a simple English grammar test.

Work Environment & Conditions

As role is fully home based there are two major things you will need to prove before we can make an offer. They are that:

• You can prove that you have a suitable working location. We can’t recruit someone whose idea of a safe workspace is a shared room, the kitchen table or sitting on a beanbag.
• You must have broadband with a minimum 40MB download speed.
• We provide all the IT equipment you will need and ensure you have the correct DSE compliant environment in which to start work.

You must learn more about us and CPD in general before interview, which will take place via MS TEAMS, so before applying have a really good look at our website.

How to Apply

To apply, and please read this next bit carefully:

• Send us a covering note explaining what you can do for us based on your understanding of what we do.
• Please tell us about your proposed home workspace.
• Attach a full CV, with a contact number.

Send via email by clicking "Fast Apply"

Equal Opportunities

We are an equal opportunities employer and everyone who applies will be treated with courtesy and informed where they stand in the process. We always take up references.