Operations Support Coordinator - 12M FTC

BRE Group; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Make your mark at BRE!

As the Operations Support Coordinator, you will provide support to the Team Leaders, administrators, fellow coordinators, and the BPS Operations manager in driving operational customer service delivery to ensure an excellent customer journey.

You will provide key business support and administration of the operational functions within the BPS division, including Quality Assurance, certification, training, licensing and membership, communications, and where appropriate, prioritising and allocating tasks to other team members.

*The position will be a hybrid of remote (home) and in-office work (based at our BRE Science Park in Watford). Minimum requirement: 2 days a week at BRE Science Park and when required.*

Your role at BRE

Within this busy and varied role, you will triage our customer and colleague queries, answering them when you can and passing them onto the appropriate person or team when you can’t. The support that you will provide to other teams within the business, including technical auditors and consultants, will enable them to conduct their work efficiently and effectively. You will process various types of applications from our scheme-member customers, supporting them through the process and ensuring our accredited procedures are adhered to.

• Processing and coordinating the Quality Assurance (QA) audit submissions and certifications for a number of our certification schemes, including BREEAM In-Use, BREEAM New Construction, and BREEAM Refurbishment, in accordance with our operational procedures.
• Carrying out Administrative QA audit checks and certificate generation of assessments.
• Processing and coordinating the BREEAM In-Use cost proposals and invoicing schedules, ensuring that all records regarding proposals and invoices are accurate and kept up to date.
• Investigating and resolving invoicing issues and queries from customers and monitoring outstanding debts from our assessors and clients.
• Manning and coordinating our customer Live Chat – first line contact and fielding Live Chat queries to relevant BREEAM departments and agents while answering and assisting with general Live Chat queries.
• Maintaining accurate records of data within the BREEAM systems, databases, and websites (assessment evidence and report submissions, contracts, email correspondence).
• Liaising with customers daily (email, telephone, and Live Chat) – responding to queries relating to licensing, registrations, cost proposals, the status of QA, certifications, feedback date requests, fees, online systems, and websites while maintaining good customer relationships and providing excellent customer service.
• Assisting in keeping internal procedures, guidance documents, and FAQs up to date, adhering to our accreditation standards and operational procedures.

Your profile

We are looking for an enthusiastic, friendly, hard-working individual who can remain calm under pressure.

You will need to be a fast learner, with a positive attitude towards using new systems and work methods, playing a key part in delivering our financial and service commitments. In return, we’ll give you plenty of support as you develop an understanding of our business and tools, with a team of friendly and capable colleagues always on hand to assist if and when you need them.

• Attention to detail is a critical requirement.
• Quick learner with a ‘Can do’ attitude.
• Self-motivated and independent, with the ability to work without supervision and with little guidance.
• Ability to manage and organise a busy workload.
• Excellent organisational skills.
• Good understanding of administration.
• A professional and courteous customer liaison.
• Ability to follow standard procedures.
• Analytical and problem-solving skills.
• A team player.

BRE benefits

We offer a competitive salary (reviewed annually) as well as a wide range of financial, wellbeing, and career development benefits.

• 25 days annual leave.
• Pension scheme with 5% matching employer contribution, life assurance (4x basic salary), and an enhanced maternity package.
• Healthpartners – cash back on a wide range of health and wellbeing costs including prescriptions, physiotherapy, dental care, and more.
• Onsite restaurant, onsite nursery, and free onsite parking including free EV charging points.
• Learning and development opportunities, including free access to our BRE Academy and online courses, and professional membership reimbursement.

Your application

We review applications as they are received, so please apply at your earliest convenience to avoid disappointment.

We’re building a diverse and talented team at BRE. We know that different perspectives, experiences, and skills will help us be more innovative in delivering effective solutions for our customers.

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