Operations Support Co-ordinator (Monday - Friday, site based - 08.00am - 4.30pm)

Greenergy; Tamworth; On-site; GBP 25,000 - 45,000; Full time

Job description

Application Deadline: 23 May 2025

Department: Haulage

Location: Tamworth

Description

Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to become a world leader in waste-based renewables, and the UK’s leading fuel supplier. We endeavour to approach the status quo of an established industry with fresh eyes, and empower our people to develop and to deliver change through innovation. Our values underpin every interaction we have, whether with colleagues, customers, suppliers and the communities in which we operate. It is these values of Respect, Ownership, Care and Integrity that have delivered our growth as a business and developed strong customer relationships.

Choose to work for Greenergy and you’ll join a dynamic and passionate team, who are constantly looking to grow and improve.

This role has been created to keep a high standard on the Resource and Reconciliation departments and to build on our current accomplishments.

Reconciliation

• The Reconciliation department is responsible for the accurate processing of customer orders following delivery by the driver. This team plays a vital role in ensuring that all orders meet established criteria for invoicing, thereby contributing to the overall efficiency and accuracy of our billing processes.

Resource

• The Resource team serves as the foundational component of the Scheduling function, playing a critical role in ensuring that drivers’ needs are met and that schedules are prepared accurately and promptly for effective planning.

Key Responsibilities

Reconciliation

• Input Flexi driver delivery details into the system
• Validate and reconcile customer orders to ensure compliance with invoicing criteria
• Monitor and manage unbilled volumes, ensuring they do not exceed 1 million litres
• Ensuring that orders are processed within a timeframe not exceeding 3 weeks from delivery
• Identify and resolve discrepancies or issues related to orders, employing strong problem-solving skills
• Collaborate with other departments to enhance order processing efficiency and accuracy
• Driver paperwork management
• Raising shift errors with the Logistics Support Team
• Ensure 3rd party hauliers are inputting the correct data and that there is nothing outstanding in the system over 48 hours.
• Chase any missing delivery documents with remote Flexigrid depots
• Resolve any queries from the Greenergy Sales Ledger team
• Provide Resource inbox administration support
• Send delivery paperwork to haulage only customers
• Rectify any terminal lifting discrepancies and send the order to ready to invoice. No liftings should be older than 3 weeks
• Carrying out Driver loading error corrections

Resource

• Manage driver requirements, including overtime, holiday requests, and sickness reporting ensuring all deadlines are consistently met
• Construct and adjust driver schedules in a timely manner, ensuring that all shifts are adequately filled
• Ensure that each driver is assigned a truck and trailer, incorporating specific routing requests into their shifts
• Maintain accurate records of fleet availability, including fleet maintenance and Vehicle Off Road (VOR) statuses, in the scheduling system
• Collaborate closely with the planning team and Fleet team to ensure seamless scheduling operations
• Facilitate efficient scheduling that meets operational needs and enhances driver satisfaction
• Maintain up-to-date records in the scheduling system to reflect the status of all vehicles
• Teams chat management
• Send confirmation texts to drivers regarding schedules, changes, and important updates to ensure clear communication and operational efficiency
• Prepare the next day’s Fleet Management sheet, ensuring that all planned maintenance and Vehicle Off Road (VOR) statuses are accurately captured and driver / vehicle movements are documented to facilitate smooth operations
• Ensure that all assets scheduled for planned maintenance have a designated plan for transportation to the workshops, facilitating timely servicing and minimising downtime
• Verify that all drivers are assigned to the correct truck and trailer for the upcoming day to ensure operational efficiency and compliance with routing requirements
• Fleet Liaison: Act as the point of contact between operations and fleet, ensuring seamless communication and issue resolution
• KPI Management: Monitor and manage key performance indicators, supporting continuous improvement efforts.
• Morning Numbers: Compile and present key operational data each morning to help drive decision-making and performance tracking
• Next Day Unmanned Planning: Identify gaps in coverage and proactively manage resources to ensure next-day operations are fully staffed.
• Truck/Trailer Administration: Maintain accurate records and manage administrative tasks relating to fleet vehicles
• Stood Drivers vs Training Tracking: Monitor and balance stood-down drivers with scheduled training to maximise productivity
• Service Planner Input: Collaborate with service planners to ensure schedules and plans align with resource availability and is input into the scheduling system
• Stood Avoidance Strategies: Identify potential risks of stood time and implement measures to mitigate them

Skills, Knowledge and Expertise

• Haulage or Logistics background is preferred
• Able to work in an open plan office that is very busy
• Ability to multi-task
• Ability to work on multiple systems
• Must have strong Microsoft applications experience i.e. Word, Excel, Teams and Outlook
• Must be able to work as part of a busy team
• Must have strong organisational and administrative skills

Benefits

• Competitive compensation: Enjoy a competitive salary, complemented by a generous performance-related pay scheme that recognises your achievements.
• Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
• Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.
• Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
• Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
• Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
• Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
• Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
• Employee discount platform: Access exclusive discounts through our employee discount platform.
• Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.

Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.