Operations Support Co-Ordinator FL-O

Kuehne + Nagel AS; Donnington; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading logistics company in a newly created position within the Systems Support team. You will manage team operations, oversee training, and ensure all systems are tested and maintained. Enjoy competitive benefits including annual leave, pension plan, and employee assistance programs designed to support your well-being.

Benefits

26 days annual leave plus bank holidays

Contributory pension plan

Employee assistance programme

Access to wellbeing centre

Qualifications

• Preferred experience with Dispatcher systems, JIRA, Workday.
• Strong analytical and supervisory skills required.

Responsibilities

• Manage day-to-day team operations and employee records.
• Support Dispatcher Training and maintain training documents.
• Ensure UAT testing requirements are documented and executed.

Skills

Analytical Skills

Leadership

Organisational Skills

Tools

Dispatcher systems

JIRA

Workday

SMART

Job description

Develop your skills in this newly created position, grow, develop and learn.

Your Role

Our Systems Support team is proactive in ensuring all systems are in place and thoroughly tested to support our business objectives. They manage the day-to-day operations of Operational Systems Excellence, oversee Operational Systems Projects, and address support requirements. The team takes pride in delivering Dispatcher Testing and Training, along with their many other areas of expertise.

Your Responsibilities

1. Day to day team management, which includes maintaining all employee records up to date to include absence, holiday, Time and attendance along with Training
2. Reviewing colleagues development needs and identifying a suitable path to reach their goals
3. Support the with Dispatcher Training needs and ensure all Training documents are created and maintained in line with current processes
4. Ensure all Work Instructions are created and maintained in line with current processes
5. Support the warehouse with Business Requirements definition along with supporting the Programme Team with Proposals as they arise
6. Responsible for UAT testing requirements, making sure all are documented and executed in line with the testing plan
7. Support the BAU change request process including the relevant documentation

Your Skills and Experiences

1. Preferred experience (not essential) of Dispatcher systems/WCS/JIRA/Workday/SMART
2. Strong analytical skills and previous supervisory experience is preferred
3. Understanding of Warehouse practices e.g. receipting, allocation, picking, loading
4. Understanding of Warehouse Distribution and Support Functions system touchpoints and practices
5. Leadership qualities along with strong organisational skills

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.
Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks.

Your Future Team

If you would like to become a valued member of our team, we will ensure you are rewarded for your commitment and expertise. You will receive 26 days of annual leave plus bank holidays, with the opportunity to earn additional days through service. You can join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and access to a wellbeing centre. We care for our colleagues and their immediate families through our employee assistance programme, which provides 24/7 access to GPs, legal and financial advice, and mental health counselling. All of this is designed to help you live a happier and healthier life.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.