Operations Support Co-Ordinator

Vets for Pets; Stafford; On-site; GBP 28,000; Full time

Job summary

A veterinary care company in Stafford is seeking an Operations Support Coordinator. This role involves managing operational emails, producing accurate KPIs, and ensuring efficient warehouse operations. The ideal candidate will have administrative experience, strong communication skills, and the ability to work collaboratively. Competitive salary and various employee benefits offered, including paid leave and professional development opportunities.

Benefits

Competitive pay

Training and development opportunities

Paid annual leave

Free on-site parking

Paid day off for your birthday

Cycle to work program

Discount in Pets at Home stores

Qualifications

• Previous administrative experience within a fast-paced office environment is essential.
• Excellent communication and customer service skills, including telephone skills.
• Ability to form collaborative relationships with operations and support teams.

Responsibilities

• Manage operations emails, filter, and redirect as necessary.
• Produce accurate KPIs daily for operational managers.
• Administer WLM and site overtime for colleagues.

Skills

Administrative experience

Microsoft Word

Microsoft Excel

Communication skills

Team player

Organizational skills

Job description

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Operations Support Co-Ordinator, Stafford

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Client:

Vets for Pets

Location:

Stafford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

40af1da38a8f

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Operations Support Coordinator

The Role

To support the smooth running of the SFC Warehouse operations, ensuring all operational absence is captured and tracked. To co-ordinate daily operational administration tasks, supporting the Shift Operations Manager with organising and prioritising work coming in via electronic channels.

Shifts

• 06:00 – 18:00 4 on 4 off

Salary - £28,000

Key Responsibilities

• Responsible for managing operations emails, responding to, filtering, and redirecting emails and escalating any emails that are high profile/ high risk to the duty management/leadership.
• Produce accurate KPI’s daily for the Operational managers ensuring all information is reliable and precise.
• Produce andanalysereports for Managers and distribution Leadership team.
• Manage the absence phone line, taking and returning calls and speaking to colleagues directly regarding absence on shift.
• Update Time & Attendance /performance systems and trackers with colleagues’ absence
• Monitor daily absences via time & attendance system, reviewing any unreported absences to ascertain reason/s, completing paperwork as required. Managing exceptions of colleagues absences.
• Co-ordinate outstanding welcome back to work forms to and from the operational Managers.
• Adhere to GDPR regulations and confidentiality of all colleague information.
• Process paperwork updating relevant trackers with detail and scanning to storage.
• Administrating WLM on behalf of the FLM team.
• Administrating site overtime for colleagues updating trackers and reporting overtime trends

What you will bring

• Previous administrative experience within a fast-paced office environment is essential with use of Microsoft Word, Excel, Teams, and email.
• Ability to form collaborative relationships with Operations and support office teams.
• You are a team player, who respects and adheres to our business values and naturally demonstrates our core behaviour.
• You help to create a friendly and supportive working environment.
• Excellent organisation skills and attention to detail
• Excellent communication and customer service skills, including telephone skills and written communication over emails.
• Ability to work on own and organise own workload.
• Excellent organisation skills and attention to detail
• Ability to effectively contribute to a team environment.

What you will get in return

• Competitive pay
• Training and development opportunities
• Potential industry qualifications
• Room for career growth within our company
• A generous Total Reward Package, which includes:
• Paid annual leave(22 shifts increasing to 24 after 2 years
• Free on-site parking
• A paid day off for your birthday
• An extra paid day off to celebrate a new pet in your family.
• Cycle to work program for tax-free bicycle purchase.
• Enhanced maternity, paternity, adoption, and shared parental leave
• Access to a subsidised canteen, discount in Pets at Home stores and more!

(Note: Benefits are pro-rated based on your contracted

About Us

“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”