Operations Support Co-Ordinator

TN United Kingdom; Chichester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Support Co-Ordinator to enhance their Systems Support team. This newly created role focuses on managing daily operations, overseeing training, and ensuring compliance with operational processes. The successful candidate will play a key role in supporting warehouse functions and improving team efficiency. With a commitment to employee development and a supportive work environment, this position offers a chance to grow and excel in your career. Join a company that values your contributions and provides competitive rewards for your expertise.

Benefits

26 days of annual leave plus bank holidays

Contributory pension plan

Employee assistance programme

Discounts and wellbeing resources

Qualifications

• Strong analytical skills and previous supervisory experience preferred.
• Knowledge of warehouse distribution and support functions.

Responsibilities

• Manage daily team operations and maintain employee records.
• Support Dispatcher training needs and ensure documentation is up to date.
• Manage UAT testing requirements and support change request processes.

Skills

Analytical Skills

Leadership Qualities

Organizational Skills

Understanding of Warehouse Practices

Experience with Dispatcher Systems

Tools

JIRA

Workday

SMART

Job description

Operations Support Co-Ordinator, Donnington

Develop your skills in this newly created position, grow, develop, and learn.

Your Role

Our Systems Support team is proactive in ensuring all systems are in place and thoroughly tested to support our business objectives. They manage the day-to-day operations of Operational Systems Excellence, oversee Operational Systems Projects, and address support requirements. The team takes pride in delivering Dispatcher Testing and Training, along with their many other areas of expertise.

Your Responsibilities

• Manage daily team operations, including maintaining all employee records (absence, holiday, Time and attendance, Training)
• Review colleagues' development needs and identify suitable growth paths
• Support Dispatcher Training needs and ensure all training documents are created and maintained according to current processes
• Ensure all Work Instructions are created and maintained in line with current processes
• Support warehouse with Business Requirements definition and assist the Programme Team with proposals as needed
• Manage UAT testing requirements, ensuring documentation and execution follow the testing plan
• Support the BAU change request process, including relevant documentation

Your Skills and Experiences

• Preferred (not essential) experience with Dispatcher systems/WCS/JIRA/Workday/SMART
• Strong analytical skills; previous supervisory experience is preferred
• Understanding of warehouse practices (receipting, allocation, picking, loading)
• Knowledge of Warehouse Distribution and Support Functions system touchpoints and practices
• Leadership qualities and strong organizational skills

Please note that by applying for this role, you agree to participate in employment screening, including criminal record checks and identity validation. Successful applicants will need to provide necessary information and documentation for these checks. Appointment is conditional upon satisfactory results.

Good Reasons to Join

If you wish to become a valued member of our team, we offer competitive rewards for your commitment and expertise. Benefits include 26 days of annual leave plus bank holidays, with opportunities to earn additional days, participation in the contributory Kuehne+Nagel pension plan, and access to our Route 2 Rewards scheme offering discounts, recognition, and wellbeing resources. We also support our colleagues and their immediate families through our employee assistance programme, providing 24/7 access to GPs, legal and financial advice, and mental health counselling. As a Gold Covenant holder, we are a forces-friendly employer, valuing the skills and experience of service leavers.