Operations Support Clerk

Network Rail; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28-day annual leave

Pension schemes

Travel discounts

Volunteer leave

Rail travel discount

Gym access

Benefits platform

Job summary

Network Rail in the Eastern England region is offering a full-time administration and clerical role within the Operations Management team. You will support front line operations and maintain accurate records while coordinating with contracted services.

Responsibilities include booking medicals, travel, training, fleet management, and auditing documents, plus data visualisation and safety data collation. The role emphasizes reliability, data integrity and compliant administration, with a benefits

Responsibilities

• Assist the management team in administering externally contracted services to comply with internal standards and policies.
• Production of visualisation data for the OM area and collation of safety data.
• Maintain databases of property and hazard defect reports and assist in prompt conclusions.
• Provide administration support for compliance activities and attend meetings to produce accurate records.
• Take minutes in key meetings, file assessment data, and record competency into systems.
• Arrange stores, uniform, PPE and equipment for operational staff as directed.

Job description

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitmentsclick here . We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .

To support the Operations Management team in administrative and clerical duties as directed. You will be a key asset the Operations Manager in assisting with the smooth delivery of front line operations and recording data as required.

Key Accountabilities

1. Assist the management team in administering externally contracted services to comply with internal standards and policies. The core activities are outlined below :

• Booking of competency specific medicals for all safety critical staff within the timescales required by Group Standards.
• Assisting with procurement requisitions
• Booking of travel and accommodation
• Management of fleet vehicles
• Booking of training courses for operations staff
• Any other administrative role as directed

2. On behalf of the management team maintain, co-ordinate and process audit documentation as necessary to comply with internal standards and policies.

• Production of visualisation data for the OM area
• Collation of safety data such as wrong routes and delay minutes for OM area
• Collation of safety hour data
• Production and distribution of safety hour material
• Maintain data as directed within OM Shared area

3. Maintain local databases of property and hazard defect reports and assist in seeing these to a prompt conclusion.

4. Provide administration support for compliance activities as directed by the management team and attend meetings as invited in order to produce timely true and accurate records of proceedings.

• Taking of minutes in key meetings
• Filing assessment data
• Recording of assessment competence into competency management systems as required
• Fatigue and risk ranking of roster

5. As required and in line with company policies assist with the ordering and distribution of supplies and equipment for operational personnel enabling staff to undertake their duties.

• Ordering of stores for operating locations as directed
• Ordering of uniform for front line operations staff
• Ordering of PPE and equipment for trackside staff
• Maintaining databases of equipment issued

For further information about the role contact [hiring manager] contact XXX on telephone number xxx, for information about the process please contact [Resourcer] XXX on telephone number xxx .

What's in it for you

Here are a few of the benefits we offer

• 28-day annual leave with the option to buy and sell days
• Choice of pension schemes
• 75% discount of leisure travel for you and your family
• 5 days paid volunteer or carers leave
• Up to 75% subsidised Rail and Underground travel
• Gym Pass -access to gyms across UK
• My Benefits platform- giving national and local retail discount

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.

• Knowledge of key operational needs and interfaces

Key Information

Number of Positions:

1

Contract Type:

Permanent

Hours:

Full Time

Location:

Geographical Area:

Eastern England

Closing Date:

31-AUG-2026

Job Category:

Administration & Secretarial

Function:

Eastern Region

Organisation:

OA Operations Manager North (EM) (104751) G1