Operations Support Assistant - Acocks Green, £26,000 Per Annum

TN United Kingdom; Birmingham; Hybrid; GBP 26,000; Full time

Job summary

Join a forward-thinking company as an Operations Support Assistant, where you'll play a crucial role in enhancing operational efficiency in a dynamic care environment. This position is perfect for a detail-oriented individual eager to make a meaningful impact in the lives of those with complex needs. You'll collaborate with passionate colleagues, manage vital communications, and contribute to a supportive culture focused on continuous improvement. With flexible working options and a commitment to personal growth, this role offers a unique opportunity to thrive in a values-led team dedicated to making a difference.

Benefits

Flexible Working Options

Continuous Development Opportunities

Supportive Culture

Collaborative Environment

Qualifications

• Detail-focused administrator with strong organisation skills.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor and manage referral portals and internal communication.
• Assist with onboarding new starters and compliance tasks.
• Provide day-to-day support with data entry and scheduling.

Skills

Organisation Skills

Communication Skills

Admin Experience

Tech-savvy

Education

Previous Admin Experience

Tools

Spreadsheets

Databases

Cloud-based Systems

Job description

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Operations Support Assistant - Acocks Green, £26,000 Per Annum, Birmingham

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Client:

Midway Care

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a75e51c23701

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Job Description

This isn’t your average admin job — it’s a chance to be at the heart of a fast-paced, impactful care environment.

As our Operations Support Assistant, you’ll be the engine behind our operational and business development functions. From managing vital referral communications and trackers to supporting onboarding, meetings, and data accuracy, you’ll play a key role in keeping everything on track — and improving how we do it.

You’ll work with passionate colleagues across services and departments to help deliver high-quality support to people with complex mental health needs and learning disabilities.

About The Role

Key Responsibilities

Monitor and manage referral portals, BD and Ops inboxes

Maintain accurate trackers, service descriptors, and vacancy lists

Coordinate internal meetings, rotas, and support documentation

Assist with onboarding new starters, ID badges, and compliance tasks

Upload, file, archive and support the upkeep of internal systems

Communicate with commissioners, social workers, and care teams

Provide day-to-day support with data entry, scheduling, IT tickets, and minute-taking

Contribute to cyclical tasks like KPI reporting, H&S checks, and training support

What We’re Looking For

A confident, detail-focused administrator with strong organisation skills

Comfortable juggling tasks, meeting deadlines, and working independently

Excellent communication skills – written and verbal – with a proactive mindset

Previous admin experience (ideally in care, health, or business operations)

Tech-savvy: confident using spreadsheets, databases, and cloud-based systems

Familiarity with social care environments and referral processes is a plus

Why Join Us?

Be part of a values-led team improving lives across our supported living and residential services

Varied role with meaningful daily impact and continuous development opportunities

Flexible working options (hybrid model)

Supportive culture where ideas and improvements are welcomed

Apply now and be part of something bigger.

Skills Needed

About The Company

Midway Care Group is a specialist provider of care for individuals with learning disabilities, autism, and mental health challenges. Focused on person-centered care, the company creates environments that empower individuals to lead fulfilling and independent lives. With a passionate team and a dedication to continuous improvement, Midway Care Group has established itself as a trusted provider in the community.

Company Culture

At Midway Care Group, our culture is driven by empathy, respect, and a commitment to personal growth. We believe in fostering a collaborative and supportive environment where both our staff and the individuals we care for can thrive. Continuous learning, teamwork, and open communication are at the heart of everything we do, ensuring that everyone feels valued and empowered to make a difference in people’s lives.