Operations Support Assistant

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

Birmingham Adult Education Service recherche un Assistant de Support Opérationnel passionné pour rejoindre ses équipes dynamiques. Ce poste est crucial pour fournir des services de première ligne aux apprenants, en répondant à leurs questions et en effectuant des tâches administratives variées. Les candidats doivent faire preuve d'excellentes compétences en service à la clientèle et d'une forte capacité à utiliser les outils informatiques. Le poste est localisé au Selly Oak Centre, un hub communautaire animé.

Benefits

Flexible working options considered

Support for accessibility needs available

Qualifications

• Doit être très à l'aise avec les outils informatiques.
• Capacité à interagir avec les clients en face à face et par téléphone.
• Bonne maîtrise de l'anglais exigée.

Responsibilities

• Assurer le premier contact pour les nouvelles demandes des apprenants.
• Répondre aux questions des apprenants en personne et par téléphone.
• Effectuer une large gamme de tâches administratives.

Skills

Excellentes compétences en service client

Compétences informatiques

Job description

Operations Support Assistant

Permanent

Grade 2 - £24,027 - £25,992 (subject to formal evaluation under the Pay Equity Review)

Working hours: 36.5 hours per week

Work base: Selly Oak Adult Education Centre, 33B Hubert Road, Selly Oak B29 6DX

Birmingham Adult Education Service

This is an exciting time for the service as it progresses towards becoming an outstanding provider of adult and community education.

Birmingham Adult Education Service is the largest provider of Adult and Community Learning in the country, operating across multiple sites with over 7,000 adult learners annually.

We are seeking enthusiastic, customer-facing individuals to join our busy teams. You will provide frontline services by answering learners' queries in person and over the phone, as well as performing a wide range of administrative duties. You will represent the service as the first point of contact for potential new learners and existing learners. The ideal candidate will be highly IT literate and possess excellent customer service skills.

This position is based at Selly Oak Centre, a vibrant community hub.

Why join us? Jobs at BAES - Birmingham Adult Education Service

An ability to confidently fulfill all spoken aspects of the role in English is required in accordance with Part 7 of the Immigration Act 2016.

Please upload an up-to-date CV and Personal Statement via the attachments section of your application. The Personal Statement should detail how you meet the essential criteria for the role through your personal qualities, skills, and experience, and include your motivation for applying. The Personal Statement should not exceed 1500 words. Applications without both a CV and Personal Statement will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining, and developing all staff.

We aim to make your recruitment experience positive and equitable. Please inform us of any reasonable adjustments, additional support, or accessibility needs, or if there are ways we can support you through your application.

We welcome applications from individuals with caring responsibilities, and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be required.

Proof of right to work in the UK is required in accordance with UK Home Office requirements, prior to any employment offer.

Non-UK applicants (excluding Ireland) must hold a relevant Visa from UK Visas and Immigration (UKVI).

Job Description and Person Specification

Note: We aim to advertise all roles for at least two weeks. However, due to high application volumes, vacancies may close earlier than the deadline. We encourage prompt applications to ensure consideration.