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A leading company is seeking a proactive Operations Support Analyst to join their growing team in Southampton. This role involves supporting service operations and driving improvements within IT systems across various business functions. Ideal candidates will have hands-on experience in enterprise IT, familiarity with ITIL, and a passion for operational excellence. You will monitor service performance, lead improvement initiatives, and manage relationships with teams and vendors.
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Location: London | Hybrid (3 days/week in-office)
We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time.
This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms.
About You
You’re a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key.
Key Responsibilities
Requirements
If you’re a self-starter with a passion for improving how operations run — not just maintaining them — we’d love to hear from you.