Operations Support Analyst

JR United Kingdom; Salisbury; Hybrid; GBP 45,000 - 56,000; Full time

Job summary

A leading global group in life-saving technologies is seeking an Operations Support Analyst to support enterprise systems across HR, Finance, and ERP. This role involves monitoring daily operations, building dashboards using Excel and Power BI, and driving process improvements. The ideal candidate has over 3 years of experience in IT support and strong analytical skills. This position offers a hybrid working model and opportunities for career growth.

Benefits

Dynamic hybrid working model

Opportunities for travel

Great environment for career growth

Qualifications

• 3+ years' experience in enterprise IT support (HR/Finance/ERP platforms).
• Experience with ITIL, Lean, or Six Sigma is a plus (not essential).

Responsibilities

• Monitor daily service operations, triage issues, manage escalations, and support key users.
• Build and maintain operational dashboards using Excel/Power BI.
• Drive small-scale process improvements and support wider change initiatives.
• Produce internal documentation and training guides.
• Collaborate with vendors to manage SLAs and service reviews.
• Work across HR, ERP, and Finance systems, bridging business and tech teams.

Skills

Strong analytical mindset

Excellent stakeholder communication skills

Hands-on reporting experience using Excel

Experience with Power BI

Comfortable in a fast-paced environment

Tools

Excel

Power BI

Job description

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Operations Support Analyst
£45,000 to 56,000 GBP
Bonus
Hybrid WORKING
Location: Central London, Greater London - United Kingdom Type: Permanent
Role: Operations Support Analyst
Work Type & Location: London | Hybrid, must be based in London
Role Type: Permanent
Salary: £45,000 - £55,000 + Bonus
We're working with a leading global group at the forefront of life-saving technologies, seeking an Operations Support Analyst to play a key role in supporting enterprise systems across HR, Finance, ERP, and integrations.
This is a great opportunity to join a collaborative HQ team supporting a complex environment of 40+ operating companies globally. You'll help streamline operations, drive continuous improvement, and support business-critical systems used around the world.
As an Operations Support Analyst, you will:

• Monitor daily service operations, triage issues, manage escalations, and support key users
• Build and maintain operational dashboards using Excel/Power BI
• Drive small-scale process improvements and support wider change initiatives
• Produce internal documentation and training guides
• Collaborate with vendors to manage SLAs and service reviews
• Work across HR, ERP, and Finance systems, bridging business and tech teams

What we're looking for:

• 3+ years' experience in enterprise IT support (HR/Finance/ERP platforms)
• Strong analytical mindset and excellent stakeholder communication skills
• Hands-on reporting experience using Excel or Power BI
• Comfortable in a fast-paced, multi-vendor, multi-system environment
• Experience with ITIL, Lean, or Six Sigma is a plus (not essential)

Why join?
You'll be joining a mission-led organisation that values innovation and operational excellence, with global reach and a real-world impact. Expect a dynamic hybrid working model, opportunities for travel, and a great environment to grow your career.
Interested? Send your CV to or message me directly.
Reference: AMC-AQU- ASA
Postcode: SP1
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