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A leading company in enterprise IT is looking for an Operations Support Analyst in Crawley to support and improve key business applications. This hybrid role involves collaborating across teams to enhance service delivery, including managing daily operations, incident escalation, and implementing process improvements. The ideal candidate should have a strong analytical mindset, ITIL experience, and hands-on skills in reporting and analytics tools like Excel and Power BI.
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Anson McCade
crawley, west sussex, United Kingdom
Other
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06.06.2025
21.07.2025
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Operations Support Analyst
Location: London | Hybrid (3 days/week in-office)
We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time.
This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms.
About You
You’re a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key.
Key Responsibilities
Requirements
If you’re a self-starter with a passion for improving how operations run — not just maintaining them — we’d love to hear from you.