Operations Support Agent — Fast-Paced Logistics

FedEx Group; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global transport company in Leeds is looking for an Operation Support Agent to ensure timely deliveries and handle customer inquiries. The successful candidate will possess good communication skills, work effectively under pressure, and manage their time with precision. This role offers a competitive compensation package along with extensive training and growth opportunities. Join us to deliver outstanding customer experiences and be a part of a diverse and inclusive workforce.

Benefits

Attractive compensation package

Training and on-the-job learning

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Qualifications

• Experience in customer service is a plus.
• Attention to detail is essential.

Responsibilities

• Ensure timely delivery of urgent packages.
• Respond to customer inquiries about shipments.
• Investigate failed delivery attempts and reallocate resources.
• Enter data into the tracking system.
• Communicate effectively with the team and management.

Skills

Good communication and social skills

Ability to work in a fast-paced environment

Ability to manage own time effectively

Job description

A global transport company in Leeds is looking for an Operation Support Agent to ensure timely deliveries and handle customer inquiries. The successful candidate will possess good communication skills, work effectively under pressure, and manage their time with precision. This role offers a competitive compensation package along with extensive training and growth opportunities. Join us to deliver outstanding customer experiences and be a part of a diverse and inclusive workforce.