Operations Support

JR United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a leading FTSE 100 global technology group dedicated to making the world safer and healthier. As an Operations Support Analyst, you'll play a vital role in enhancing service delivery and driving process improvements within a dynamic operations team. This innovative company is committed to tackling pressing challenges in health, safety, and the environment, providing exciting progression opportunities in Operations Management, Architecture, or Project/BA routes. Be part of something bigger and contribute to life-changing projects while enjoying a range of benefits including performance bonuses and a significant pension scheme.

Benefits

Performance Bonus

Significant Pension Scheme

Private Medical Cover

Qualifications

• 2-3 years of experience in enterprise IT operations.
• Proven ability to manage stakeholder expectations.

Responsibilities

• Own the day-to-day operational support across core enterprise platforms.
• Collaborate with internal and external stakeholders globally.

Skills

Enterprise IT Operations

Stakeholder Management

Performance Reporting

Process Analysis

Service Operations

Tools

Power BI

Excel

Job description

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Benefits: Performance Bonus, Significant Pension Scheme, Private Medical Cover & more.

About the Role

This is your opportunity to join a FTSE 100 global technology group that’s delivering consecutive years of growth while making the world a safer, cleaner, and healthier place. Our client works on life-changing projects across health, safety, and environmental sectors — and is looking for an Operations Support Analyst to join its digitally-driven transformation journey.

As part of a dynamic operations team, you'll take ownership of the operations stream across enterprise systems and play a key role in driving process improvements, managing stakeholders, and enhancing service delivery.

What You’ll Do

• Own the day-to-day operational support across core enterprise platforms (HR, Finance, ERP, integrations)
• Collaborate with internal and external stakeholders globally, managing escalations and communication flows
• Optimise service performance using tools like Power BI and Excel
• Drive continuous improvement initiatives and support the product roadmap
• Build strong vendor relationships and help uphold service standards

What You’ll Bring

• 2–3 years of experience in enterprise IT operations, ideally in a global setting
• Proven ability to manage stakeholder expectations and escalations
• Confident with service operations, performance reporting, and process analysis
• Background in supporting business systems such as ERP, HR, or Finance platforms
• ITIL or Lean/Six Sigma exposure (desirable but not essential)

What’s in It for You?

Join a company that’s not just growing, but leading positive change through innovation. They offer real progression opportunities — whether that’s toward Operations Management, Architecture, or the Project/BA route.

About the Company

Our client is a global group of life-saving technology companies. As one of the UK’s top-performing FTSE 100 businesses, it is renowned for steady growth and sustainable impact. With a footprint across 40+ operating companies worldwide, they are committed to tackling some of the most pressing challenges in health, safety, and the environment through cutting-edge innovation.

Be part of something bigger. Apply today.