Operations Supervisor x2

Doocey Traffic Management; Cradley Heath; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading traffic management firm is seeking an Operations Supervisor to manage depot operations in Cradley Heath. Responsibilities include supporting the Depot Manager, ensuring compliance with safety standards, and overseeing traffic management operatives. Ideal candidates should have at least a year of supervisory experience in traffic management, a CSCS card, and a full UK driving licence. The firm values a diverse workforce and offers a professional working environment.

Qualifications

• Minimum 1 year experience in a Supervisory role within traffic management.
• Experience in all aspects of 12D traffic management.

Responsibilities

• Support the Depot Manager in the efficient running of the depot.
• Conduct regular site visits to ensure compliance with health & safety.
• Manage and support traffic management operatives in safety practices.
• Monitor operational efficiency and maintain high standards.
• Handle customer queries and complaints professionally.
• Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained
• Handle customer queries and complaints professionally, ensuring prompt resolution
• Monitor operational efficiency, including labour, equipment use and overall depot performance
• Ensure accurate completion of company paperwork, digital records and performance reporting
• Participate in the out-of-hours rota to maintain 24/7 operational coverage
• Promote a professional working environment and uphold company values in all public and customer interactions
• Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses
• Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development

Skills

Leadership

Organisational ability

Proactive mindset

Calm under pressure

Problem-solving skills

Professionalism

Reliability

Education

CSCS Card

Full UK driving licence

Tools

12D traffic management

Job description

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Cradley Heath & Gloucester

Our Company

Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly.

The Role

To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Ensuring all operatives are briefed, understand and are adhering to the correct RAMS, wearing correct PPE/uniform and ensuring sites are maintained to a high standard. The Operations Supervisor will promote a robust Health & Safety culture and ensure the smooth running of the works connected to the depot.

Responsibilities

• Support the Depot Manager in the efficient running of the depot and traffic management operations
• Assist with daily and forward planning to ensure sites are installed and maintained to required standards
• Deputise for the Depot Manager during periods of absence
• Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety, company standards and customer KPIs
• Manage, brief and support traffic management operatives, ensuring adherence to RAMS, SOPs, PPE requirements and safe working practices
• Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained
• Handle customer queries and complaints professionally, ensuring prompt resolution
• Monitor operational efficiency, including labour, equipment use and overall depot performance
• Ensure accurate completion of company paperwork, digital records and performance reporting
• Participate in the out-of-hours rota to maintain 24/7 operational coverage
• Promote a professional working environment and uphold company values in all public and customer interactions
• Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses
• Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development

The Person

• Strong leadership
• Organisational ability
• Proactive mindset
• Calm under pressure
• Problem-solving skills
• Professionalism
• Reliability

Technical Skills & Experience

• Minimum 1 year experience in a Supervisory role within traffic management
• Experience in all aspects of 12D traffic management

Qualifications & Training

• CSCS Card
• Full UK driving licence

Additional Information

Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.